Support Advisor

ADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles.

Together, our brands (Adssi In-home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services) are an award-winning workplace. We deliver in-home aged and disability care services, including household help, personal care, respite, shopping, allied therapies, nursing, transport, social and community access, home modifications and maintenance.

Through our programs and a dedicated team of staff and volunteers, we support thousands of Australians to remain living safely and independently in their home and the local community.

About the Role:

Are you passionate about helping older people live independently and thrive? We're looking for a Client Support Advisor to join our CHSP team in a collaborative, client-focused role.

You'll work directly with clients assessing them in their homes, developing and implementing Individual Service Plans, supporting daily living needs, promoting wellness and reablement, and capacity building. Working closely with clients, carers you'll play a vital role in helping people maintain their independence and quality of life.  You will regularly review client services and ensure ongoing quality service provision.

If you're compassionate, organised, and love making a difference in your community, this is the perfect opportunity for you.

About You:

You thrive where attention to detail meets human connection. Calm, professional, and person-centred, you support others with empathy and dignity. A true admin whiz, you love staying organised and keeping things running smoothly, especially in a people-first team.

You'll bring:

• A positive, can-do attitude and a genuine passion for delivering exceptional client service
• Proven experience in administration (essential)
• Excellent written and verbal communication skills
• Strong computer literacy, including MS Office and online systems
• Ability to identify and assess WHS risks in home and community environments
• A current NSW Driver's Licence and a safe driving record
• Certificate III in Aged Care or Certificate III in Community Services.
• Demonstrated ability to work with older people within a person-centred care and enablement approach.

Why Join Our Tuggerah Team?

This team has a strong value and beliefs system, fostering a positive environment that is fun, helpful, and supportive. They are highly collaborative, consistently delivering excellent outcomes.

Our Care Managers benefit from:

• Comprehensive onboarding and tailored ongoing training
• Regular one-on-one support and team collaboration
• We're committed to your personal and professional growth, helping you build a meaningful and rewarding career.
• We value work-life balance and offer flexibility to work from home up to two days per week once you are confident in the role (subject to business needs).

Why Join ADSSI?

• Meaningful work that changes lives every single day
• Eligible for $15,900 not-for-profit salary packaging plus a $2,600 meal entertainment card annually. Increase your take home pay
• A values-driven culture where your voice matters and your impact is seen

We are situated on Darkinjung, Wonnarua, Awabakal and Gringai lands and acknowledge the Traditional custodians of this land. We pay our respects to the Elders, past, present, and future, and recognise their continuing connection and contribution to this land

As part of the application process, you will undergo a comprehensive pre-employment screening.

ADSSI strongly encourages all employees to stay current with COVID-19 vaccinations as recommended by the Australian Technical Advisory Group on Immunisation (ATAGI), the Commonwealth Department of Health and Aged Care, or NSW Health.

We are committed to creating inclusive and diverse workplaces

CLOSING DATE: Monday, 10th October, 11:59pm

How to apply

Apply through Seek by clicking on the "Apply" button. Including a resume, cover letter (including statement) outlining how you meet the "About you" criteria.