Quality Management Coordinator

1 week ago

Brisbane, Queensland, Australia Deaf Connect Full time $80,000 - $120,000 per year

Drive quality, lead improvement, and make a real impact in a values-driven, purpose-led organisation

Join Deaf Connect as a Quality Management Coordinator and play a vital role in driving continuous improvement, compliance, and service excellence across our organisation. This is your opportunity to lead internal audits, champion quality systems, and make a meaningful impact in a values-driven, inclusive workplace.

We're offering either a Part-time or full-time, flexible opportunity based in ourBrisbane office. Our hybrid model supports balance, with core in-office days (Tuesday, Wednesday, Thursday) and flexibility to work from home on Mondays and Fridays.

About the role:

As our Quality Management Coordinator, you'll play a pivotal role in strengthening and maintaining Deaf Connect's Quality Management Systems. Working across the organisation, you'll foster a culture of quality, accountability, and service excellence—supporting teams to take ownership and lead positive change.

This is a dynamic and collaborative role that combines coordination, audit readiness, system oversight, training, and privacy compliance—with exciting opportunities for growth into broader compliance and safeguarding functions.

Main responsibilities of the role include:

  • Coordinating internal audits and preparing for external audits.
  • Overseeing quality systems such as Sharepoint and Donesafe.
  • Managing policy and document control processes.
  • Supporting staff training on quality frameworks and tools.
  • Acting as Privacy Officer—ensuring organisational compliance with privacy legislation.
  • Contributing to workplace safety, continuous improvement, and compliance initiatives.

About you:

In your application, let us know if you have these key skills and experience:

  • A strong understanding of quality frameworks such as ISO 9001, NDIS Practice Standards, and Aged Care Quality Standards.
  • Experience in coordinating audits, policy development, and document management.
  • Excellent communication and collaboration skills—able to work across all levels of an organisation.
  • A commitment to continuous improvement and inclusive practices.
  • Previous experience in a similar role in human services or NDIS sector (highly regarded

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  

We offer an attractive benefits program including:

  • Salary packaging, enabling you to make huge savings on tax and maximise your pay
  • Flexibility regarding working arrangements
  • Discount membership to gyms and facilities throughout Australia
  • Free annual flu vaccinations
  • Free comprehensive online learning portal
  • Free financial wellness support through our default super fund

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