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Desktop Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Fragomen Australia Full time $90,000 - $120,000 per year

Are you looking at building your IT career? Are you ready to work with a professional and astute IT team as a Desktop Support Specialist?

This position, based in our Sydney CBD office, is responsible for supporting a variety of enterprise systems and custom client applications for the IT function in the APAC Region. This position reports to the APAC Senior Manager – Service Delivery.

Day to day tasks for this position will include:

  • Acting as the primary escalation point for customer support requests pertaining to the firm's desktop environment and applications, including internally developed immigration applications.
  • Contributing to the development of the organization's goals and objectives while interacting daily with supervisors and/or functional peer groups and customers.
  • Providing second-level technical support to users with questions regarding account administration, distribution of software and documentation.
  • Collaborating with network services, server operations and/or application development to restore service and/or identify problems.

What you will need to succeed:

  • Bachelor's degree in Information Technology or equivalent.
  • At least 3 years of work experience in Desktop support.
  • Experience using Outlook, Windows OS, Office 365, Adobe Acrobat, Chrome and VPN clients.
  • Exposure to video conferencing and web conferencing systems. Experience with MS Teams and web technologies is preferred.
  • Good understanding in applications support, specifically validating issues reported, testing fixes, and working with developers or vendors to deliver a timely resolution.

If you have excellent verbal and written communication skills, strong customer service skills and are self-motivated and committed to excellence in the workplace then apply now by uploading your cover letter and CV.

What's on offer?

  • Hybrid working – WFH 2 days a week
  • Birthday Leave & Wellness Days
  • Paid Parental Leave  - 13 to 18 weeks dependent on tenure
  • Fitness Allowance - $500 a year to claim
  • Premium Headspace Membership
  • Access to an Employee Assistance Program
  • Discounted Health Insurance
  • Bright and modern office in the CBD
  • And more

About Our Firm

Fragomen is the world's leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry. The firm has more than 60 offices and over 6,000 employees located in key commercial centres throughout the Americas, EMEA and Asia Pacific. Fragomen offers immigration support in more than 170 countries.  In ANZ, we have offices in Sydney, Melbourne, Brisbane, Perth and New Zealand.

The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing.  We provide administrative and billing teams as well as junior team members to support our Associates.  At the same time, we continually develop and introduce initiatives to improve the way we do things and invite engagement and input.

Finding the right person is very important to us. We hope that finding the right place is as important to you.

We will begin interviewing candidates with relevant experience as applications are received and will continue until the position is filled. Early applications are encouraged.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This includes verifying the candidate's identity, confirming legal authorization to work in the location for the offered position, and conducting a comprehensive background check in compliance with local regulations.