Customer Success

1 week ago

Sydney, New South Wales, Australia CFS Group Full time $90,000 - $120,000 per year

CFS Group: Driving Innovation in Automotive Technology

At CFS Group, we're at the forefront of revolutionising the automotive industry through cutting-edge software solutions. Our mission is to empower dealerships, manufacturers, and leading brands like BYD with technology that creates seamless, end-to-end car buying experiences. We're seeking a motivated Customer Success Rep to join our dynamic team and help shape the future of automotive retail.

Position: Customer Success (Junior to Mid-Level)

Your Role: As a key member of our customer success team, you will:

  • Support and train independent car dealers on our industry-leading SaaS platform.
  • Drive product adoption by identifying usage gaps and guiding customers through high-impact features.
  • Proactively reduce churn and increase CSAT by delivering fast, expert-level support.
  • Act as the voice of the customer, feeding back insights to shape product evolution.

Required Skills and Experience:

  • Experience in car sales or software sales/support
  • Excellent communication and interpersonal skills
  • Strong customer-first mindset with commercial acumen
  • Proven ability to manage multiple customer relationships and prioritise effectively

Our Work Environment: At CFS Group, we believe in providing our team with the tools and environment they need to excel:

  • State-of-the-art equipment: High-performance Mac laptop and a 49-inch curved monitor to maximise productivity and comfort.
  • Modern, open plan office: Positioned over a beautiful valley in North Sydney's Lane Cove.
  • Quality Coffee: Barista Express Espresso Machine for those who appreciate a good brew.

Our Culture: We've cultivated a workplace that values:

  • Innovation and excellence: We're passionate about pushing boundaries and achieving the extraordinary.
  • Performance-driven approach: Your contributions and results are what matter most.
  • Collaboration: Work alongside talented professionals who are committed to transforming the automotive industry.

Why Join CFS Group: By joining our team, you'll have the opportunity to:

  • Be at the cutting edge of automotive technology and e-commerce.
  • Contribute to projects that have a real impact on how people buy and sell cars.
  • Grow your skills and career in a supportive, forward-thinking environment.
  • Enjoy a balance of challenging work and workplace satisfaction.

At CFS Group, we're not just changing the way the world buys cars; we're redefining the entire automotive retail experience. If you're ready to be part of this transformative journey and want to make your mark in a rapidly evolving industry, we want to hear from you.

Join us in shaping the future of automotive retail. Apply now and let's drive innovation together.

*Unrestricted working rights in Australia.

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