Customer Success Manager

9 hours ago

Sydney, New South Wales, Australia Spin Personnel Full time $80,000 - $120,000 per year

We're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on position with a view to scaling the team as the business grows. This is an opportunity to shape the customer success function in a growing business that's focused on innovation. Strong package with bonus component and ESOP on offer for exceptional candidates

Key Responsibilities:

  • Lead end-to-end (non-technical) onboarding and implementation.
  • Build strong relationships with new clients.
  • Design and execute user success strategies that drive value, adoption, and satisfaction.
  • Create and manage customer communication strategies for launches, updates, and ongoing engagement.
  • Assess customer usage and satisfaction.
  • Deliver a consistently excellent experience and act on customer feedback.
  • Manage multiple customer accounts with strong organisational skills.
  • Work with the technology, sales and marketing teams to resolve issues and ensure customer satisfaction.
  • Stay updated on the HR industry trends, customer success best practices and emerging technologies that will help streamline your role.

To be successful, you will demonstrate:

  • Up to 5 years' experience in Account Management/Customer Success and onboarding roles ideally in an HR SaaS, HR tech or payroll environment.
  • Proven track record of managing multiple customer relationships and onboarding new clients.
  • An understanding of SaaS products and technical integrations.
  • Strong interpersonal and communication skills.
  • Highly organised with excellent project management abilities.

If you have a proven track record in the above and enjoy a fast paced and collaborative culture, then this is the role for you Apply now via LinkedIn.

All applications treated in strict confidence. Please note, due to the large volume of applications

received, only successful applicants will be contacted.

Applicants must have unrestricted working rights in Australia.

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per year

    Experience: 7+ yearsLocation: Sydney/Melbourne- RemoteEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).About the RoleWe are seeking aCustomer Success Manager (CSM)with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Datadog Full time $120,000 - $180,000 per year

    As a Manager, Customer Success, you will hire and develop a team responsible for the customer relationship, renewals, and growth across our existing customer base, coaching individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that's a leader in the space and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Darktrace Full time $80,000 - $120,000 per year

    Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Technology Group Full time $90,000 - $120,000 per year

    About UsWe're proud to beAustralia's #1 Technology Great Place to Work 2025 for the second year runningThis is in addition to beingGreat Place to Work Certified 2024.We've also won the2024 Gallup Exceptional Workplace Award globallyMacquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and...

  • Customer Success Manager

    2 days ago

    Sydney, New South Wales, Australia N-able Full time $80,000 - $120,000 per year

    Why N-ableAt N-able, we're not just helping businesses be secure —we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time $90,000 - $120,000 per year

    Overview:As a Customer Success Manager at the client, you will play a crucial role in ensuring the success and satisfaction of our customers. You will act as a strategic partner, working closely with customers to understand their unique needs and challenges. By providing tailored advice and recommendations, you will help them drive adoption of the client's...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia UpGuard Full time $90,000 - $120,000 per year

    Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Macquarie Technology Group Full time $120,000 - $180,000 per year

    About usWe're proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running This is in addition to being Great Place to Work Certified 2024. We've also won the 2024 Gallup Exceptional Workplace Award globallyMacquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Technology Group Full time $80,000 - $120,000 per year

    About UsWe're proud to beAustralia's #1 Technology Great Place to Work 2025 for the second year runningThis is in addition to beingGreat Place to Work Certified 2024.We've also won the2024 Gallup Exceptional Workplace Award globallyMacquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia UpGuard Full time $90,000 - $120,000 per year

    Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security...