Customer Success

About Simply Stakeholders What we do

Our market leading technology helps government and businesses in key sectors such as renewable energy and health manage their important stakeholder relationships.

Who we are

Australian company with a relatively small, global team headquartered in Sydney.

Key aspects of this role
 As a Customer Success Executive, your mission is to ensure our customers achieve measurable value from our platform, and remain long-term partners who grow with us. You'll act as a trusted advisor, responsible not only for onboarding and adoption, but also for driving retention and uncovering upsell opportunities.

In this role, you will:

• Onboard & Enable Customers
• Lead customers through a smooth onboarding journey and ensure strong early adoption.
• Drive Product Adoption & Outcomes
• Proactively engage with customers through regular check-ins, QSRs, and data-driven insights to maximise usage and deliver tangible business results.
• Retention & Renewal
   - Anticipate risks, remove obstacles, and build account strategies to secure renewals and protect recurring revenue.
• Identify Growth Opportunities
   - Partner with Sales to spot upsell/cross-sell opportunities, positioning additional features or solutions that help customers achieve their goals.
• Build Executive-Level Relationships
   - Develop strong multi-stakeholder relationships, ensuring Simply Stakeholders is seen as a strategic partner.
• Collaborate Cross-Functionally
   - Work closely with Sales for seamless handovers, and with Product/Tech teams to share feedback and champion customer needs.

You're ideal if you have…

• 3+ years' experience in Customer Success, Account Management, or a customer-facing SaaS role with renewal/expansion responsibilities.
• Enterprise experience, with a proven record of building and maintaining senior-level stakeholder relationships.
• Commercial mindset, with experience managing renewals and identifying upsell opportunities.
• Exceptional communication & presentation skills, both verbal and written.
• Strong project coordination skills, able to manage multiple accounts and priorities effectively.
• Analytical, data-driven approach, using insights to influence strategy and demonstrate ROI.
• Ownership and urgency, with a proactive, results-focused approach.
• A growth mindset, eager to continuously improve and contribute to team and company success.
• (Bonus) Experience in stakeholder or community engagement technology.

Our culture

• Team First - we're close knit, highly collaborative, actively help each other succeed (knowledge sharing, training) to develop our teams' capabilities
• High Expectations - we're self motivated, embrace velocity as our greatest advantage, take pride in what we do and push to reach our potential.
• Data and metrics driven - we're a tech company. We use a lot of different tools to help streamline our work as well as ensuring that we are on the right track.
• Radical Transparency - we believe in flat structures & sharing knowledge, everyone is privy to what happens day-to-day and nothing is hidden .

How to apply

• Hit Apply and fill out the form with your information and CV

What happens next

• Shortlisted applicants will have an introductory call [10 mins]
• Successful applicants will have a longer call to get into the details of your experience and nature of the role [~ 1 hour]
• You'll receive a short assessment to complete
• Assessment presentation and discussion call [1+ hour]
• If successful, we will check references & make you an offer

If you like the sound of working for us and the role described but the title doesn't align to your experience, please don't let that stop you applying. Unfortunately ,we aren't in a position to sponsor candidate visas. If you don't have the independent right to work in the country you're applying for, we will not be able to progress your application. We celebrate diversity and we want people of all genders, races, ages, backgrounds, beliefs, and life experiences to join our team.