Customer Success Manager

6 hours ago

Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per year

Experience: 7+ years

Location: Sydney/Melbourne- Remote

Eligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).

About the Role

We are seeking a
Customer Success Manager (CSM)
with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term relationships with enterprise clients. You will act as a strategic advisor, helping customers optimize Salesforce solutions, achieve business outcomes, and unlock additional value.

Key Responsibilities

  • Act as a trusted partner to customers, addressing challenges and driving adoption of Salesforce solutions.
  • Build and execute customer success plans aligned with business goals.
  • Conduct regular check-ins and Quarterly Business Reviews (QBRs) to track progress, risks, and opportunities.
  • Collaborate with Sales to identify and support upsell/expansion opportunities.
  • Optimize processes through playbooks, templates, and best practices.
  • Provide proactive guidance on release management, compliance, and development workflows.
  • Communicate insights, value, and recommendations to both technical and business stakeholders.

What We're Looking For

  • 5+ years of experience in
    Customer Success, Account Management, or Consulting
    .
  • Strong background in
    Salesforce projects
    (implementation, adoption, or success management).
  • Excellent communication and relationship-building skills with enterprise customers.
  • Consultative mindset with the ability to identify pain points and provide tailored solutions.
  • Experience managing QBRs, success plans, and customer success metrics.
  • Strong problem-solving and creative thinking skills.

Please drop your CV to

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