Customer Success Manager

1 day ago

Sydney, New South Wales, Australia NextGen Full time
Overview

Join to apply for the Customer Success Manager role at NextGen.

Role and team

We are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.

What the team does

Our Customer Success team acts as the bridge between NextGen and our clients, driving customer engagement, support excellence, and long-term client success. The team champions outstanding customer experiences, manages the complete customer journey from onboarding through renewals, and ensures our SaaS solutions deliver maximum value to every client.

Responsibilities
  • Client relationship management - Champion onboarding, product adoption, and engagement while understanding individual business needs
  • Strategic customer engagement - Monitor usage metrics, facilitate educational sessions, and action strategies for renewals and growth opportunities
  • Cross-functional collaboration - Work closely with Sales, Product, and Support teams to align on implementations and service delivery
Essential Skills
  • Previous customer success, account management, or client-facing experience in SaaS or financial technology environments
  • Excellent communication skills with ability to build trust and influence across all organisational levels
  • Strong analytical capabilities and experience with CRM or customer engagement tools
Why join NextGen

Growth: Access ongoing training, mentorship, and clear career pathways in customer success and fintech - we\'re invested in your professional development and long-term success.

Family Focus: Enjoy flexible working arrangements and genuine work-life harmony in a collaborative, diverse workplace that values your wellbeing and unique perspective.

Supportive Culture: Make a meaningful impact driving business results while working in an inclusive environment where customer success professionals thrive and shape exceptional client experiences.

Ready to drive customer success and build lasting client relationships in Australian fintech? Apply now and become part of our growing Customer Success team.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

#J-18808-Ljbffr

  • Customer Success Manager

    2 days ago

    Sydney, New South Wales, Australia Opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Job scope/summary**:The **OpenText Customer Success Management** team is responsible for the...

  • Customer Success Manager

    2 days ago

    Sydney, New South Wales, Australia Open Text Corporation Full time

    **Customer Success Manager**:- Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Job scope/summary**:The...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia Teradata Full time

    The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet...

  • Customer Success Manager

    11 hours ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my SaaS vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc.You'd be looking after 30-45...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my Saa S vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growth Some of their customers include the likes of: JBhifi, Westpac, Samsung, Red Ballon, Glue Store, etc.You'd be looking after...

  • Customer Success Manager

    4 days ago

    Sydney, New South Wales, Australia Pearson Full time

    **ABOUT THE ROLE**:Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Zendesk Full time

    Join to apply for the Customer Success Manager role at Zendesk Continue with Google Continue with Google Join to apply for the Customer Success Manager role at Zendesk Customer Success Manager The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay rangeA$100,000.00/yr - A$135,000.00/yrCustomer Success ManagerWe're hiring for a Customer Success Manager for my SaaS vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc.You'd be looking after 30-45...