Customer Success Manager

4 weeks ago

Sydney, New South Wales, Australia NextGen Full time
Overview

Join to apply for the Customer Success Manager role at NextGen.

Role and team

We are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.

What the team does

Our Customer Success team acts as the bridge between NextGen and our clients, driving customer engagement, support excellence, and long-term client success. The team champions outstanding customer experiences, manages the complete customer journey from onboarding through renewals, and ensures our SaaS solutions deliver maximum value to every client.

Responsibilities
  • Client relationship management - Champion onboarding, product adoption, and engagement while understanding individual business needs
  • Strategic customer engagement - Monitor usage metrics, facilitate educational sessions, and action strategies for renewals and growth opportunities
  • Cross-functional collaboration - Work closely with Sales, Product, and Support teams to align on implementations and service delivery
Essential Skills
  • Previous customer success, account management, or client-facing experience in SaaS or financial technology environments
  • Excellent communication skills with ability to build trust and influence across all organisational levels
  • Strong analytical capabilities and experience with CRM or customer engagement tools
Why join NextGen

Growth: Access ongoing training, mentorship, and clear career pathways in customer success and fintech - we\'re invested in your professional development and long-term success.

Family Focus: Enjoy flexible working arrangements and genuine work-life harmony in a collaborative, diverse workplace that values your wellbeing and unique perspective.

Supportive Culture: Make a meaningful impact driving business results while working in an inclusive environment where customer success professionals thrive and shape exceptional client experiences.

Ready to drive customer success and build lasting client relationships in Australian fintech? Apply now and become part of our growing Customer Success team.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

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