Customer Experience Consultant

2 weeks ago

Brisbane, Queensland, Australia Cushman & Wakefield Full time $104,000 - $130,878 per year

Job Title

Customer Experience Consultant

Job Description Summary

C&W currently have a vacancy for to join our onsite customer experience team at the Herston Quarter facility. Working as part of a team of 4 the role will be responsible for:

Job Description

About the Role

  • Manage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required
  • Monitor the group email inbox and prioritise and triage correspondence
  • Notify technicians and the Operations teams when urgent requests arise
  • Reception duties, such as signing in and out contractors, checking on induction status etc.
  • Focus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort
  • Ensures that a world class customer service experience is delivered regardless of interaction type e.g. face to face or virtual/remote resource depending on client requirement

About You

  • Prior experience working in a customer facing role
  • Positive, "can do" attitude, willing to go the extra mile to ensure a positive experience

Given the part time nature of this role, we envisage that it may appeal to those who may either be studying, looking to re-enter the workforce after time away or those on temporary visas who may have restrictions on the number of hours they are able to work.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"

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