Information Technology Support Consultant

4 days ago

Sydney, New South Wales, Australia Mastercom Australia Full time $60,000 - $100,000 per year

Mastercom, a leading provider of communications, video and electronics systems servicing business critical customers across multiple industries,
is seeking an
Information Technology Support Consultant
Reporting to the 
ICT Manager,
this role will be a key part of our ICT operations, responsible for ticket resolution, client support, and IT project assistance.

You will collaborate with both clients and internal stakeholders to diagnose and resolve technical issues, ensuring a seamless IT experience. This role also involves mentoring non-technical staff and escalating complex problems when required.

Key Responsibilities

Efficiently resolve ICT support tickets with professionalism and enthusiasm.

Deliver exceptional customer service and maintain a positive user experience.

Communicate effectively with clients to analyse service requests and provide clear resolutions.

Isolate, replicate, and troubleshoot complex technical issues, escalating when necessary.

Guide clients with their IT requirements and recommend suitable solutions.

Work independently while contributing within a collaborative team environment.

Assist in IT infrastructure projects and ongoing operational improvements.

Provide support for project work outside of standard business hours (afterhours and weekends) when required.

Technical Skills & Expertise

Networking: Understanding of routers, switches, firewalls, VPN connections, DHCP, and DNS.

Microsoft Environments: Windows Server & Desktop, Active Directory (AD), DNS, DHCP.

Microsoft 365 & Cloud: Advanced knowledge of Office 365, Azure AD, Conditional Access Policies, Exchange Online, Mobile Device Management (MDM).

Security & Backup: Awareness of Azure security best practices and backup policies.

About You

Required Qualifications & Experience

  • 2–3 years of IT support experience in a similar role.
  • Strong problem-solving skills, with the ability to support users both remotely and on-site.
  • Ability to mentor and upskill non-technical staff.
  • Excellent troubleshooting and analytical skills.
  • Strong verbal and written communication skills.
  • Passion for continuous learning and professional development.

Preferred Qualifications (Not Mandatory)

  • Bachelor's degree or diploma in IT, Computer Science, or related field.
  • Relevant industry certifications (e.g., Microsoft, Cisco, CompTIA).

Compensation & Benefits

  • Competitive salary based on experience.
  • Professional development and training opportunities.

  • Technology Consultant

    4 days ago

    Sydney, New South Wales, Australia Protiviti Full time $65,000 - $80,000 per year

    JOB REQUISITIONTechnology ConsultantLOCATIONSYDNEYADDITIONAL LOCATIONSJOB

  • Information Technology Sales Specialist

    2 weeks ago

    Sydney, New South Wales, Australia CYGEN CONSULTING Full time $90,000 - $120,000 per year

    Company DescriptionCYGEN Consulting is dedicated to empowering digital innovations for retail stores, enhancing their ability to engage with consumers by embracing a 360-degree retail experience. CYGEN eCaaS platform is user-friendly, designed according to Australian standards, and requires minimal training for SMEs. Our cloud-based SaaS platform syncs data...

  • Senior D365 Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia DXC Technology Full time $80,000 - $120,000 per year

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business.As a Senior Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Microsoft Dynamics 365 Customer Engagement (Sales and...

  • Technology Consultant

    4 days ago

    Sydney, New South Wales, Australia ServiceRocket Full time $80,000 - $120,000 per year

    G'day We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we've got your...

  • Information Technology Manager

    2 weeks ago

    Sydney, New South Wales, Australia Chambers Russell Lawyers Full time $120,000 - $180,000 per year

    About Chambers Russell LawyersChambers Russell Lawyers is a national, dynamic and growing law firm with a strong reputation across building and construction, insurance, strata and community title, dispute resolution, and litigation, as well as property, personal injury, insolvency, and estate planning.Our firm is backed by strong nationwide industry and...

  • Technology Strategy consultant

    1 week ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time $120,000 - $180,000 per year

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them...

  • Information Security Consultant

    4 days ago

    Sydney, New South Wales, Australia North Star Partners Full time $90,000 - $120,000 per year

    Location:Sydney (3 days in office – Monday mandatory)Contract:9 months initially (with strong potential to extend or go permanent)SummaryWe're looking for an Information Security Consultant with a strong background in GRC, ISO compliance, and enterprise risk management to join a fast-paced, high-growth technology company.This is a rare chance to support...

  • CX Technology Consultant

    6 days ago

    Sydney, New South Wales, Australia Datacom Connect Full time $120,000 - $180,000 per year

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)The CX Technology Consultant is a customer service champion, passionate about helping our clients achieve outcomes for their end users,...

  • Information Technology Support Technician

    2 weeks ago

    Sydney, New South Wales, Australia Chambers Russell Lawyers Full time $60,000 - $80,000 per year

    About Chambers Russell LawyersChambers Russell Lawyers is a national, dynamic and growing law firm with a strong reputation across building and construction, insurance, strata and community title, dispute resolution, and litigation, as well as property, personal injury, insolvency, and estate planning.Our firm is backed by strong nationwide industry and...

  • Architect – Technology

    1 week ago

    Sydney, New South Wales, Australia Cognizant Technology Solutions Full time $100,000 - $150,000 per year

    Position Summary:Having 13 years of experience in development, designing, Implementation of highly cohesive components and scalable products, requirement analysis, gathering, identifying risk, estimating and planning.Worked extensively on Frontend Platform for developing the web and mobile application by using HTML5, CSS3, JavaScript, TypeScript, jQuery,...