Senior D365 Support Consultant

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business.

As a Senior Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service), Power Apps (model-driven and canvas), Power Automate, and Power Pages Portal. You will provide exceptional support to our customers, focusing on resolving complex incident tickets efficiently and effectively to ensure smooth operation and optimal performance their systems.

Beyond reactive support, the role emphasizes a proactive approach to customer engagement where they will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers, will assist them in achieving their overarching long-term strategies and business objectives.

Key Responsibilities Include

• Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions.
• Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.
• Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities.
• Technical Expertise: Utilize deep technical knowledge to support the design, development, and implementation of solutions.
• Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor.
• Continuous Improvement: Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge.

Key Skills And Technologies

• 5+ years' experience in a Technical or Techno/Functional Consultant role in D365 CE (Sales / Customer Service) and/or Power platform (PowerApps, Power Automate, Power Pages)

• Dashboards, Forms, Tables, Fields and Views

• Business Process Flows
• Security models in Dynamics 365/Power Platform using Security Roles, Business Units, Teams and Field Level Security
• Extensive experience with Microsoft Dynamics 365 Customer Engagement (Sales and Customer Service).
• Proven expertise in developing model-driven and canvas apps using Power Apps.
• Strong knowledge of Power Automate for business rules, workflow and automation design.
• Experience with Power Pages Portal configuration and management, including the configuration of Web Forms, the configuration of Web Roles and Permissions, and the basic customisation of templates.
• Are capable of supporting data migration and importation of data into the platform.
• Fully understand how Dynamics 365 and the Power Platform fit into the broader Microsoft 365 ecosystem.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Microsoft certifications in D365 CE, Power Apps, Power Automate, and Power Pages Portal are highly desirable.
• Experience developing in a Cloud environment, working with DevOps practices.
• Development background in HTML, CSS, JavaScript, Plug-In desirable.
• Familiar with Azure DevOps or similar and ITSM processes and systems: Visual Studio Code/DevOps/Power Apps Desktop.

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.