Customer Service and B2B Collections

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Job Description
About the role
We're on the lookout for Customer Service and B2B Collections Agents to join our Melbourne team on a Full Time basis (38 hours per week, Monday to Friday), who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Day in the life of a
Customer Service and B2B Collections Agent

• Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
• Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
• Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
• Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
• You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.

Your Skills To Pay The Bills

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving & critical thinking abilities to address customer queries effectively.
• Commitment to delivering impressive customer service experiences.
• Flexible & adaptable to changing priorities in a fast-paced environment.
• You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you).

Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed

The must-haves

• Be 18 years of age at a minimum.
• Availability to work on a full time basis, 38 hours per week, Monday to Friday between the hours of 8.00am - 5.00pm.
• Ability to work from, and, safely and reliably commute to our La Trobe Street, Melbourne CBD location.

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What's in it for you?

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

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Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.