Account Manager

Townsville Hardware is a long-standing family owned and operated business and part of one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site National group with over 1400 trusted support team professionals, trade experts, drivers, and yards people. To find out more about us click here.

The founders of the organisation are all about investing in their people, partners, and community to make a positive and sustainable contribution to Australia.

Our business is built on a set of values that create the foundation for everything we do; Take Responsibility, Grow Together, Everyone Contributes.

An exciting opportunity has arisen for an experienced Account Manager to join our Townsville Branch. This highly engaging customer facing role is dedicated to supporting and servicing a wide range of our trade customers and is accountable for growing the trade-based business through sales development activities as well as ensuring the delivery of day-to-day support to our customers.

This role will service and provide ongoing support for both residential and commercial projects and will add value to our customers business through authentic partnership building. Working with the wider sales team this position provides two-way support to our team and customers allowing us to deliver a whole of house offering.

We require a motivated and enthusiastic person who is willing to embrace and drive change while learning the ropes of being part of a busy store. You will get the opportunity for ongoing training and development to improve your knowledge, skills and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.

Our roles suit those who are willing to work in a team environment where no two days will be the same.

To be successful in this role you will bring previous building or trade experience to build and maintain multi-tiered relationships as you deliver exceptional customer service to grow our customer base and seize opportunities to bring on new business. This role is well suited to someone with confidence who enjoys working with people.

• Act as the central point of contact for Trade Sales by providing advice and sales support to Trade customers

• Research, quote and follow through special orders (price or non-stocked goods).

• Following up with builders to convert quotes to orders

• Monitoring orders and ensuring delays are communicated to the builders

• Review invoices to ensure accuracy at all times

• Maintain a working knowledge of key customer requirements and assist the store in ordering and managing stock at agreed levels

• Respond to customer enquiries and demonstrate an appropriate level of product knowledge and explain technical information as required

• Manage existing Trade relationships - building a profile of each key customer and their requirements.

• Undertake a visitation program to support Trade customers in order to build relationships and sales

• Implement regular customer acquisition activities by identifying potential new customers and making appropriate approaches to gain their business. Negotiate contracts and assist in the establishment of trading accounts

• High awareness of site safety and duty of care for your team, staff and site visitors

• Undertake regular product training with market leading brands

QUALIFICATIONS AND SKILLS

• Demonstrated sales experience, coupled with a solid business acumen

• Background in Building, Timber or Hardware -highly desirable

• Ability to service and provide support to deliver outcomes with the commercial market specialising in high volume builds

• Proven ability to juggle multiple account management projects at a time, while maintaining a sharp attention to detail

• Highly motivated and technically savvy

• Strong internal and external stakeholder engagement

• Computer literate and ability to learn new systems quickly

• Strong time management and good organisational skills

• Excellent communication skills and an enjoyment of working with people

• Manual Vehicle Licence

• Be part of something strong, we really are growing together

• Your contribution is valued and celebrated, the company culture lives this

• EAP – Employee Assistance Program

• Uniform provided, so you can look the part

• Ongoing training with plenty of opportunities for people with the right attitude

• Job security from a long-standing respected employer in the Townsville region

• Staff and Fuel discount schemes offered

• Everyone gets paid to take a day off for their birthday

• Be part of an organisation that puts its people first and has their best interests at heart

PLEASE NOTE

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.