Account Manager

2 weeks ago

Lytton QLD, Australia IOR Full time $90,000 - $120,000 per year

About us

IOR is a family-owned business based in Brisbane, which has been fuelling Australia's industries for nearly 40 years. The business has been growing rapidly and consistently in the last decade in particular, and is now the only fully integrated, 100% Australian-owned fuel company in the country. Our operations span the entire country and the entire fuel value chain: a crude oil refinery, two import terminals, a growing bulk delivery fleet, on-road and on-airport unmanned refuelling networks, infrastructure manufacturing, and proprietary fuel management technology.

Approaching each day through our values of Innovation: finding solutions, Our Communities: serving people, and Reliability: getting results, our team are focussed on delivering what really matters to our customers.

About the Role

We're looking for a driven and customer-focused Account Manager to join our Brisbane team. In this role, you'll be responsible for both managing a portfolio of existing customers and generating new business across the region. Your focus will be on customer retention, cross-selling, and value-based selling, while also proactively identifying and securing new opportunities through outbound activity and cold calling.

This is a dynamic role for someone who enjoys building strong relationships, delivering tailored solutions, and growing both new and existing accounts.

Key Responsibilities

  • Manage and retain a portfolio of key customers across the Brisbane region
  • Build strong, long-lasting relationships to drive customer satisfaction and loyalty
  • Identify and pursue cross-sell and upsell opportunities to grow wallet share within existing accounts
  • Use a consultative, value-driven approach to clearly demonstrate the benefits of IOR's solutions
  • Proactively prospect and cold call to generate new business opportunities
  • Develop and execute territory and account growth strategies
  • Collaborate with internal teams to ensure seamless customer onboarding and ongoing support
  • Monitor customer performance, identify risk, and act early to retain accounts
  • Meet and exceed individual sales targets and contribute to team goals

About You

  • Proven experience in account management and business development, ideally in fuel, logistics, transport, or industrial services
  • Demonstrated success in cold calling and winning new business
  • Strong relationship-building skills and a customer-first approach
  • Confident communicator with solid commercial acumen
  • Experience in developing account growth strategies and executing them effectively
  • Proficient with CRM tools (e.g. Zoho) and Microsoft Office
  • Self-starter with the ability to work both independently and collaboratively
  • Willingness to travel occasionally for training and industry events

Why IOR?

IOR is proudly different. We innovate and we deliver what our customers need. We are at the forefront of technology and data capability in our industry. We invest heavily in the communities in which we operate in regional and remote Australia.

  • Unbeatable culture – where people really enjoy coming to work
  • Staff and family discounts on fuel
  • Workplace Flexibility
  • Training and development programs, alongside support, wellbeing and social activities
  • A friendly, down-to-earth culture that fosters creativity, individuality and innovation.

We provide an equal employment opportunity for all; we see the value in diversity and celebrate individuality. This looks like respectful conversations, and a safe workplace, where everyone thrives.

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