Consumer Experience Partner

Job no: 920348

Work type: Full time

Location: Adelaide CBD

Categories: Administration, Business and Management

• Central Adelaide Local Health Network, Adelaide
• Salary ASO-5 $85,790 - $95,413 p.a. + Superannuation and Salary Sacrifice Benefits
• Permanent full-time

About the Role

As a Consumer Experience Partner, you will play a key role in supporting CALHN programs and services to manage consumer feedback effectively. You will provide confidential expert advice, ensure complaints are investigated and resolved appropriately, and assist teams in maintaining high standards of care and service. Your insights will help shape continuous improvement initiatives and contribute to enhancing the overall consumer experience.

In this role, you will also take the lead in accurately recording complaints data, analysing trends, and providing guidance to staff across programs and services. You will deliver training and support to ensure teams respond to complaints consistently, efficiently, and in line with legislative and policy requirements, making a meaningful difference to both consumers and staff.

About You

We are seeking a professional with strong analytical, communication, and customer service skills, committed to supporting high-quality consumer experiences.

• Tertiary qualification in business, health, or social sciences, or equivalent experience
• Excellent customer service, communication, and stakeholder management skills
• Strong investigative, analytical, and problem-solving abilities with attention to detail
• Knowledge of complaints management, risk systems, and public sector policies

About CALHN

At Central Adelaide (CALHN), we're shaping the future of health through excellence in clinical care, research, and innovation. As South Australia's largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best.

Join us and be part of a team that's driven by a commitment to a seamless safe and connected experience for all.

Find out more about our stories , our network, and the opportunities to be part of CALHN.

Benefit of Joining CALHN

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

• Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.
• Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Employee Recognition: Join a workplace where our people are celebrated through awards for innovation, collaboration, and outstanding contributions to health.
• Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

Our Commitment to Diversity and Inclusion

CALHN is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 920348

Enquiries to:

Jen Kemp

Position: Manager, Consumer Experience Team

Phone:

E-mail:

Application Closing Date

11:55 pm Tuesday 18 November 2025

Refer to the SA Health Career Website - How to apply for further information

Australian applicant guidelines

International applicant guidelines

Advertised: 11 Nov 2025 Cen. Australia Daylight Time

Applications close: 18 Nov 2025 Cen. Australia Daylight Time