Guest Service Agent

2 weeks ago

Pokolbin, New South Wales, Australia VOCO Full time $45,000 - $60,000 per year

Join our team at Voco Kirkton Park Hunter Valley – where work meets joy

voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.

Position: Part-Time Guest Service Agent

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of the hotel. Your warm smile will be the first of many interactions to ensuring our guests have a rememberable stay.

What you will do:

  • Kicking off truly memorable guest experiences with the warmest of welcomes.
  • Acknowledging IHG One Rewards members and returning guests in person or over the phone.
  • Taking, managing, and receiving payments for guest bookings.
  • Making the check-in and check-out process feel swift and seamless.
  • Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.

The ideal candidate will have:

  • Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.

We are looking for someone who:

  • Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantages
  • Full Australian Drivers Licence to provide valet parking services
  • Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).

What we offer:

You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

  • Duty Meal provided on shift
  • Uniform supplied
  • Paid birthday leave - hip hip hooray
  • Paid parental leave scheme
  • Free onsite parking
  • Staff Celebration Events
  • Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage
  • A massive colleague discounts platform for all your favourite brands and retailers
  • Most importantly, your career journey will be supported through our lifelong development programs

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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