Guest Services Attendant

2 weeks ago

Pokolbin, New South Wales, Australia MULPHA Full time $45,000 - $60,000 per year

Introduction:

THE OPPORTUNITY

The Lane Retreat, located on one of Bimbadgen's award-winning vineyards, is one of the Hunter Valley's newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.

We're looking for a casual Guest Services Attendant to join our team. Flexible shifts - up to 25-35 hours per week available.

You'll play an important role in ensuring our guests feel genuinely cared for and provided with a seamless experience. This is a great opportunity to be part of a supportive wine and hospitality company and work in one of the region's most picturesque locations.

Key Responsibilities will include:

Welcoming guests in person, over the phone, and via email with a professional, friendly approach

Preparing guest arrivals, welcome cards, and amenities to a high standard

Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues

Processing sales and making coffees in The Pantry

Handling check-outs, cash, and credit card transactions

Coordinating with internal teams to ensure seamless guest experiences

Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales

YOUR BACKGROUND

Experience as a receptionist, hotel front office attendant, or similar

Knowledge of PMS and end-of-day reconciliation processes

Strong customer service and communication skills including in-person, telephone and email

Computer literate and confident with Microsoft Word and Excel

A passion for hospitality and making memorable guest experiences

RSA and Driver's Licence essential

Flexibility to work across mornings, evenings, weekends and public holidays (roster covers 7am to 11pm, Monday to Sunday)

BENEFITS

Generous wine, dining and accommodation discounts

Access to training and development including cross-venue work experience

Supportive and fun work environment

APPLICATIONS

If you'd like to be part of a guest-focused team in one of the Hunter Valley's most beautiful settings, we'd love to hear from you.

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