Global Program Director

1 day ago


Sydney, New South Wales, Australia CWT Full time $120,000 - $180,000 per year

The key deliverable of the Global Program Director (GPD) is to ensure a profitable and long-term relationship with CWT's Global clients.  This requires a

focus on optimising the client value from its travel program, whilst ensuring CWT profitability targets are achieved. The position requires a strategic

approach to the complexities of global programs, providing thought leadership, business planning, and the provision of high level contract and relationship

management to the client.  A key part of the role is the direction, management and co- ordination of the client countries bringing mutual benefit to both CWT

and our clients.  The support and guidance to the Regional & National Account Managers (NAM) is an integral part of the role as well as the up-selling of

additional products, services and markets to the account.

Job Description

1 – Optimize Client Relationships


• Ensures a balance that optimizes the value clients realize from their travel program with the profitability CWT attains with the account.


• Ensures and optimizes account profitability.


• Optimizes client value.


• Develops, with CWT Solutions and other key CWT lines of business a proposition to sell to the client to effect further optimization of client value

whilst improving CWT profitability - Proactively demonstrates to the client the benefits of Program Optimization.


• Delivers consolidated key performance indicators internally & externally.


• Supports Regional & National Account Managers in achieving the same shared goals, locally and globally.


• Develops a close and sustainable client relationship.

2 – Client Activity


• Develops and manages regular program management reviews and an annual client program optimization plan (Business Plan).


• Undertakes the Diagnostic process to identify opportunities to optimize the client program further to meet both client & CWT objectives.


• Arranges and supervises any and all interactions with the client to optimize each line of business.


• Demonstrates the overall benefit of partnering with CWT.


• Identifies and implements best practices.


• Responsible for overall contract management and client retention.


• Ensures service delivery in line with contractual obligations.

Up-selling Responsibilities


• Extends existing relationship beyond existing products, countries and regions.


• Identifies any additional revenue streams for CWT.

Job Qualifications


• Master degree preferred.


• 5-7 years proven experience in global account management in a world class environment.


• English fluent\: written and oral.


• Abilities to deal within a multicultural environment.


• Ability to build and present a business plan to the client and internally.


• Writing skills for client and senior management facing documents.


• Word, Excel, PowerPoint.


• Understanding of IT tools and processes and their impact on travel programs.


• Financial, analytical, and strategic skills.


• Negotiation skills.


• Consultative based approach, with a background in consulting preferred.



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