Records Officer

Records Officer

At Wollongong City Council, we continuously strive to create an
Extraordinary Wollongong
. We focus on the delivery of exceptional services, infrastructure and facilities for our community.

Wollongong is a great place to work, live and play
Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The opportunity

Join our Records Management and Information Governance team at Wollongong City Council as a Records Officer. We have two positions available for individuals who are motivated and detail-oriented.

These roles are essential to the efficient handling of Council's corporate information and mail processes. You'll be part of a supportive and collaborative team, delivering high-quality service to both internal and external customers while ensuring compliance and accuracy in all aspects of records and information governance.

Key Responsibilities

• Process and allocate incoming and outgoing corporate mail
• Register, retrieve, sort, scan, and enter hard copy mail into Council systems
• Review and analyse corporate emails
• Process animal registration forms and ad hoc filing
• Assist with helpdesk tickets
• Guide and educate stakeholders in records management practices
• Interpret customer requests to locate information in Council systems
• Support compliance work within the Electronic Document Records Management System (EDRMS)
• Assist the Right to Information Officer with GIPA applications, including triage and research
• Handle legal documents with a high level of confidentiality and accuracy

We are currently offering two term contract opportunities:

• Full-Time position for 6 months, with the possibility of extension
• Part-Time position 28 hours per week for 10 months, with the potential for extension or permanency

Salary from $80,051 to $88,389 per annum plus superannuation (Salary package will be assessed based on skills, experience and qualifications)

About you

To thrive in this role, you will bring:

• Experience working with an EDRMS - TechOne experience is highly desirable
• Excellent attention to detail and strong organisational skills
• Good written and verbal communication skills
• Ability to work collaboratively within a team and independently with minimal supervision
• A proactive and customer-focused approach to service delivery
• Knowledge of GIPA legislation and processes (advantageous but not essential)

Advantages of joining our team

• Be part of a busy, supportive team of 10, working closely within a core group of 4, where collaboration, connection, and balance are highly valued.
• Enjoy a welcoming and inclusive environment where teamwork is essential to success
• Access professional development opportunities
• Expand your expertise in records management and information governance
• Benefit from hybrid working arrangements that support your work-life balance and help you thrive both professionally and personally
• Participate in regular team activities, including monthly birthday celebrations, fostering a positive and connected workplace culture
• Gain hands-on experience in a dynamic and fast-paced local government setting
• Contribute to meaningful work that promotes transparency, accountability, and community service

Why you'll love working at Wollongong City Council

• True work-life balance
  We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions
  Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
• Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close
11:59pm, Monday 6 October 2025

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.

Desired Skills and Experience
Records, Administrative Services, Electronic Document Records Management Systems, attention to detail, cataloguing