Frontline Support Officer

Find a career for the greater good in an innovative health system. Join ISLHD today.

$ $36.96 per hour + 12% super & salary packaging | Casual | Wollongong Hospital (TWH) | REQ618853 | Grade: Administration Officer Level 3 | Applications close: 18 November 2025

Join us in shaping healthier futures. Together we can do more.

This position provides receptionist (front desk) and telephonist (COMMS) support within the Emergency Department. The incumbent is required to:

• Provide effective front line customer service for the Emergency Department.
• Deliver accurate and timely recording of patient information and processing of medical records.
• Maintain general administrative organisation of the central communication area within the department.
• Provide general administration support to the department and other staff including doctors.

For more information and to view the position classification, see the Position Descriptionhere.

A little about us.

Wollongong Hospital, located on Dharawal Country, is the Illawarra Shoalhaven's major referral and teaching hospital and has a bed-base count of more than 500. The campus, which incorporates the Illawarra Regional Cancer Care Centre, provides a comprehensive range of inpatient, outpatient and community-based services.

Wollongong is located an hour's drive south of Sydney on a narrow coastal strip bordered by the Royal National Park to the north, Lake Illawarra to the south, the Tasman Sea to the east and the Illawarra Escarpment to the west. Learn more about the lifestyle benefits of living and working in Wollongong here.

Benefits of working with ISLHD.

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:

• Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)

• Salary packaging - less tax and more take-home pay

• Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)

• Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)

• Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families

• Career progression, professional development and secondment opportunities

Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements:

• Applicable vaccination requirements for a Category A role.
• Working With Children Check (WWCC)

ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.

Need more information or help applying?

• Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information.
• Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
• Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.
• For role-related queries or help applying, contact Linda Stevens on