Head of Account Growth

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

About The Role
Ready to lead the charge in driving growth for some of Australia's biggest businesses? As our Head of Account Growth (Enterprise), you'll set the strategy, inspire high-performing teams, and make sure our Enterprise customers get the best of Vocus.

Reporting to the Enterprise General Manager, this is a pivotal second-line leadership role where you'll:

• Lead and coach multiple Account Management teams to deliver exceptional results.
• Shape the game plan for territory and pipeline management.
• Own the numbers with accurate forecasting and performance oversight.

This is a hybrid role with plenty of variety—expect regular travel to customer sites and regional offices as you build relationships and make things happen.

If you're a strategic thinker who loves turning plans into growth, this is your opportunity to make a big impact.

Key responsibilities

• Drive strategic account growth by setting long-term plans, identifying upsell/cross-sell opportunities, and ensuring retention across Enterprise customers.
• Build strong client relationships through regular business reviews and value-add engagements, fostering satisfaction and loyalty.
• Oversee performance and pipeline across Account Management teams, coaching leaders and intervening to meet segment targets.
• Ensure operational excellence by governing CRM data, forecasting accuracy, and managing budgets and resource allocation for profitability.
• Influence cross-functional alignment with Product, Marketing, Finance, and Operations to deliver on customer needs and growth objectives.

Skills:

• Proven expertise in account growth and retention with 6+ years in leadership roles; bachelor's degree preferred.
• Advanced capability in strategic account planning, pipeline development, and driving upsell/cross-sell opportunities.
• Exceptional relationship management with senior stakeholders (C-suite/Government) and strong commercial governance skills (contracts, pricing, renewals).
• Leadership in performance management, coaching first-line managers, and shaping high-performing teams.
• Strong operational and strategic oversight, including forecasting, resource allocation, and influencing cross-functional stakeholders.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?
If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.