Customer Care Administrator

About Us:

Samsonite is a world leader in Luggage and Travel Accessories. For more than 110 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfil the travel lifestyle needs of conscious movers everywhere. Our products are sold in over 100 countries across Asia, Europe, North America and Latin America through our websites, retail stores, and a variety of retail partners.

Be Part of the Samsonite Journey:

We are looking for a customer focused administrator who is comfortable with inbound calls. This role is based at our Mulgrave head office and is part of the team who support the Ecommerce and After Sales Service areas. This role includes fielding calls on Ecommerce deliveries and requests for warranty and repairs. This is very much a troubleshooting role. You will need to be able to think on your feet and provide exceptional customer service over the phone and promptly follow up on all issues.

About You:

• Experience in a support role for customer service
• Be a positive individual with the ability to work independently when required
• Good working knowledge of Microsoft Office
• A flexible and meticulous approach to work
• Be commercially minded
• Ability to manage multiple tasks
• Have previous CRM experience is advantageous. but not critical
• Strong administration skills and exceptional attention to detail

Having phone service experience will certainly be advantageous. This role will be ideal for someone who has a passion for helping customers. We want all our end users to rave about our products and our service should they ever have to use it.

Why You'll Love Working Here:

Our employees matter.As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees; recognising performance and creating a supportive working environment. You'll also get -

• Access to our Employee Assistance Program (EAP) – our team's health & wellbeing is important to us
• Incredible discounts on our products.
• Generous leave loading on annual leave.
• Flexible working hours and work environment.

Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.

• With an impressive social calendar – it gives us plenty of reasons to celebrate and bring everyone together

Socially responsible. We want to minimise our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

Samsonite promotes a strong culture based on values and all team members are expected to behave in accordance with these values:

• Teamwork
• Trust
• Excellence &
• Dignity

If you are:

• A confident all-rounder who is solutions oriented.
• Someone who can embrace our values of Teamwork, Trust, Excellence and Dignity.
• Someone who is a trusted customer service expert and;
• Just as importantly have a positive attitude,

please apply with a Resume and a separate Cover Letter that explains your past experience and achievements in a similar role.