Customer Administration Officer

6 days ago

Melbourne VIC, Australia Royal Freemasons Ltd Full time $60,000 - $80,000 per year

Are you ready for a career with more meaning?

At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone's life by showing them compassion and care.

What's in it for you?

  • Tax-free salary packaging to increase your income
  • Dining and Accommodation benefits with Access pay
  • A rewarding role, where you do make the difference.
  • Lead non-for-profit Aged Care Provider

Roster:

Week 1: Monday, Tuesday, Wednesday

Week 2: Monday, Tuesday, Wednesday

Key Requirements

  • First point of contact for customers, greet and assist visitors
  • Demonstrate a customer focus to both internal and external customers.
  • Ensure employee, resident, prospective resident, and family confidentiality.
  • Ensure the correct storage and archiving of records
  • Answer all incoming calls, responding to inquiries as necessary
  • Assistance with rostering staff using TimeTarget software
  • Recruitment and HR administration assistance

Skills and Experience

  • Demonstrated experience in providing excellent customer service
  • High level of computer literacy with aged care software and MS Office
  • Excellent communication, problem identification and resolution skills
  • Demonstrates enthusiasm, energy, inquisitiveness, initiative and innovative thinking
  • Has a warm uplifting personality that can communicate and relate to older people
  • Excellent personal presentation
  • Minimum 3 years experience in similar role

Benefits:

  • Flexible working arrangements
  • Salary sacrifice of up to $15,900 (tax-free) to increase your take-home income
  • Further learning and career development opportunities
  • Paid study leave
  • Find out more benefits on ourwebsite

As part of your application you will be asked to complete pre-employment checks.

NDIS Worker Screening Check (includes Australian Federal Police Check)

Royal Freemasons is a NDIS approved provider. As part of the NDIS scheme, employees, contractors, labour hire and volunteers must have a completed NDIS check.

Mandatory VaccinesAll aged care workers are encouraged to be vaccinated against Covid-19 (3 vaccines) and Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

Recruitment Agencies are requested to kindly NOT contact us

Royal Freemasons are committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace, covid-19 and influenza vaccine program.

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