Customer Care Administrator

2 weeks ago

Melbourne, Victoria, Australia AGRF Ltd Full time $60,000 - $90,000 per year

Are you a customer-focused professional who thrives on delivering exceptional service and keeping things running smoothly behind the scenes? Do you enjoy working in a fast-paced, science-driven environment where your attention to detail and communication skills make a real impact? If you're passionate about helping people, love solving problems, and are ready to grow your career in a nationally respected genomics organisation, we want to hear from you

About us

AGRF is a not-for-profit organisation committed to quality and innovation. AGRF provides the gateway to a national network of essential genomic technology, expertise and innovation through our main laboratory operations located at the Victorian Comprehensive Cancer Centre in Melbourne, and laboratories located in Adelaide, Brisbane, Perth and Sydney.

We seek to empower Australia to be recognised for world-class genomics and innovation. By collaborating and sharing our knowledge and expertise and providing local access to innovative and state-of-the-art genomic technologies, we enable Australian academia and industry to advance leading-edge genomic research internationally. We are a team of dependable, collaborative and innovative thinkers who are empowered to generate and deliver solutions to the scientific community.

What You'll Do:

AGRF is seeking a proactive and detail-oriented Customer Care Administrator to join our Inside Sales and Customer Care team. This role reports to the Customer Success & Sales Coordinator and plays a key part in ensuring a smooth client experience by providing responsive administrative support across customer enquiries, order processing, and CRM data entry. You will be required to:

  • Respond to customer enquiries via phone and email within 24 hours (business days)
  • Provide first-line support and escalate complex issues appropriately
  • Process commercial sales orders and confirm order details with clients
  • Maintain accurate CRM records and assist with data entry
  • Generate quotes for routine services and follow up on outstanding submissions
  • Support internal documentation and reporting activities
  • Demonstrate AGRF's values and comply with company policies

What You Bring:

  • Tertiary qualification in Science, Business Administration, or related field
  • Experience in customer service or administrative support
  • Strong communication skills and attention to detail
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Ability to manage multiple tasks independently and collaboratively
  • Experience with CRM systems (e.g., Salesforce, HubSpot) is desirable
  • Basic understanding of genomics or laboratory services is a plus

What's In It For You:

  • A chance to work at the cutting edge of science and innovation.
  • A supportive, values-driven culture that celebrates curiosity, collaboration, and continuous growth.
  • Opportunities to shape how we engage with clients and deliver impact.
  • Flexibility, autonomy, and a team that's got your back.

What You Need To Do Now:

If this role is for you, we'd love to hear from you.

Please apply with your CV and a cover letter addressing the criteria which aligns you to this position.

Applications close midnight Sunday 2 November 2025

* Please note all applicants must have the right to work in Australia.

** No agencies please

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