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Manager - Home Care
2 weeks ago
Omni-Care Pty Ltd is a leading provider of high quality home based support services to people who are elderly, or have a serious medical condition. We are known for our flexible and responsive support and excellent customer service. We have been providing home care packages since 2017 and are looking to continue to grow and develop our aged care services through Home Care Packages right now and in future under Support at Home.
Our Values
At Omni-Care we value customer service excellence, a solutions focus, teamwork, and enthusiasm.
The Role
We are looking for an energetic and committed Aged Care Manager to join our leadership team. The role is responsible for managing a team of seven care partners and an administration assistant to ensure excellent outcomes for our Home Care Packages clients. This position reports to the General Manager and is based in our Preston office. Our Home Care Package clients are located throughout the Northern, Western and Eastern suburbs of Melbourne.
Key Responsibilities Include
- Ensuring that the organisation's customer service expectations are exceeded in the care management, service delivery and administration of home care packages.
- Overseeing the management of home care packages within budget and in compliance with the Aged Care Quality Standards.
- Ensuring that the care management team are providing support to clients that represents industry best practice, is focused on wellness and reablement and is responsive to clients individual needs. This will be achieved through ongoing monitoring, supervision and guidance.
- Overseeing business development opportunities for the growth of Omni-Care Home Care Packages, and Support at Home in the future.
- Monitoring and evaluating the effectiveness of the service model and associated systems and processes and identify continuous improvement opportunities.
Success in this role will require
- Demonstrated experience in a hands on leadership or management role in aged care preferably Home Care Packages.
- Comprehensive understanding of the Aged Care Quality Standards and aged care regulatory and compliance requirements.
- Exposure to and understanding of the Support at Home program (to the extent it has been finalised).
- Excellent written and oral communication skills coupled with the ability to negotiate positive outcomes.
- Relevant tertiary qualifications in aged care, health care or associated fields.
- Experience with aged care management systems including the My Aged Care Portal and the Microsoft Office suite is essential.
- A current drivers license, a clear national police record or NDIS worker screening check, and permanent Australian work rights are mandatory requirements for this role.
Please apply in writing and include a cover letter addressing your suitability for the responsibilities of the role.
