National Support Centre – Job Coach

3 hours ago

Eight Mile Plains Queensland Australia AKG Full time $60,000 - $80,000 per year

AKG is now a Certified Great Place to Work 2024/2025

A Job Coach's Day involves:

  • Working as part of a team ensuring all inbound calls are answered in a timely manner
  • Communicating with jobseeker customers to obtain employment status and information
  • Booking future appointments to support engagement and appointment currency
  • Completing job search quality checks for Workforce Australia regions
  • Ensuring all individual and team KPI's are met including targets, outcomes, claims and all servicing requirements
  • Ensuring customers file notes and all other documentation are relevant, and in line with the minimum contractual standards
  • Conduct administrative activities consistent with Employment Services contractual and legislative requirements

About You:

  • Passionate about working with our clients and local community networks
  • Excellent communication skills and positive attitude
  • Experience working in a performance driven environment

At Jobfind, we deliver:

  • Life-changing opportunities for individuals and committed workers for employers.
  • We are an industry leader in employment, training, allied health, and post-employment services.
  • Our highly dedicated staff are genuinely committed to empowering, supporting and assisting people to achieve their employment goals.

Being a part of the Jobfind team, you will be provided with a wide range of benefits including:

  • Personal and professional development opportunities
  • Rewarding and supportive culture
  • Birthday leave and diversity leave
  • Frequent training and support to excel in the role
  • Free Employee Assistance Program
  • Access to novated car leasing
  • Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must…

  • Have full working rights in Australia
  • Have a current driver's licence and a comprehensively insured vehicle
  • Complete an Australia History Criminal Check
  • Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
  • Ability to work Monday to Friday – 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.

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