Job Coach-National Support Hub

4 days ago

Eight Mile Plains, Queensland, Australia Maximus Full time


Project/Position Introduction

Overview

Introduction

We will support you in your journey as you embark on a customer service career that sees you contributing to your community. This role will see you as part of the National Support Hub team where you are responsible for ensuring efficient and effective delivery of assistance and advice to customers who are fully eligible for Employment Services support via phone servicing. 

You would be joining a team:

  • Which is diverse, supportive and respectful
  • Where knowledge, ideas and enthusiasm are well received
  • Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders
The opportunity
  • Work as part of a team ensuring all inbound calls are answered in a timely manner and making outbound calls for internal and external customers.
  • Be in a supportive, fun and productive team in a unique customer service role
  • Be able to provide the right information, tools and advice to support people
  • Deal with a range of enquires creating variety in your day
  • Learn about employment services and contribute to making a difference in someone's life
About you
  • Have a genuine interest in people and be able to listen actively and provide advice
  • Use your ability to talk to a range of people to build trust and rapport with our customers
  • A team player who has initiative and is committed to achieving results
  • You are a natural at customer service with both internal and external customers 
  • Be able to maintain composure and focus on achieving objectives
  • Strong administration skills
  • Hold a current Working with Children check or willingness to obtain one

Benefits 

  • Gender neutral paid parental leave of 12 weeks
  • Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
  • 5 weeks annual leave after 3 years service
  • Access to long service leave after 5 years service
  • Extensive leave provisions including domestic abuse, community service, study leave
  • Ability to purchase or cash out annual leave
  • Education assistance and study leave
  • Flexible working arrangements
  • Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email  before you submit your application.

To view a copy of the position description:

PD - Job Coach National Support Hub


  • Service Planner

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Randstad - Business Support Full time

    Service Planner | Eight Mile PlainsGlobal Organisation | Meaningful Coordination Role8am-4pm Monday-Friday | Start Monday 15/12/2025 Randstad are proud to partner with a long-established global organisation that supports essentialservices across commercial, industrial and community environments. Their work helps keep buildings operating safely, ensures...

  • Credit Manager

    1 week ago

    Eight Mile Plains, Queensland, Australia KBH Solutions Pty Ltd Full time

    Credit/AR Manager - Managing Queensland Ledger - Strong internal/external stakeholder engagement, reporting and people management skillsBullet Points$130K plus Super + Vehicle + Fuel Card + Potential BonusEight Mile Plains - Parking on Site (Role is office based)Leading OrganisationFull Job DescriptionTake full ownership of credit operations across Southern...

  • People Business Partner

    43 minutes ago

    Eight Mile Plains, Queensland, Australia SIMPRO Full time

    JobThe People Business Partner will work across various organisational functions to support People Team initiatives, effectively resolve employee relations matters and enhance the employee experience.What You'll DoPartner with the business and provide expert people business partnering, support and advice to ensure people are highly engaged, performing and...

  • Customer Support Representative

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Singapore Post Full time

    JobThe Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders.What You'll DoEfficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed...

  • P&C Business Partner

    7 days ago

    Eight Mile Plains, Queensland, Australia Maximus Full time

    Project/Position IntroductionOverviewIntroductionWe are seeking a seasoned HR professional who can facilitate change, growth and support Managers with HR services to identify and implement solutions. You are someone with significant HR experience who can provide direction, is confident when presenting their ideas and can take initiative to source solutions....

  • Manager, Customer Success

    1 week ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time

    JobThe Manager of Customer Success is a key leadership role responsible for leading, coaching, and mentoring a team of Customer Success Managers (CSMs) to retain and grow Simpro's regional customer base. This role requires a proven people manager with a track record of developing high-performing teams, driving customer success, and fostering a culture of...

  • Manager, Account Management

    3 days ago

    Eight Mile Plains, Queensland, Australia Simpro Full time

    JobThe Manager of Account Management is a key leadership role responsible for leading, coaching, and mentoring a team of Customer Success Managers (CSMs) to retain and grow Simpro's regional customer base. This role requires a proven people manager with a track record of developing high-performing teams, driving customer success, and fostering a culture of...

  • Business Administration and Project Support Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Queensland Civil Solutions Full time

    About the businessQueensland Civil Solutions (QCS) is a privately owned and operated Civil Construction business based in Brisbane. QCS delivers projects Australia wide in some of the industry's most remote and challenging environments. With over 25 years of industry experience we pride ourselves on the high quality of service we deliver. Our team consists...

  • Manager, Customer Success

    1 week ago

    Eight Mile Plains, Queensland, Australia Simpro Full time

    JobThe Manager of Customer Success is a key leadership role responsible for leading, coaching, and mentoring a team of Customer Success Managers (CSMs) to retain and grow Simpro's regional customer base. This role requires a proven people manager with a track record of developing high-performing teams, driving customer success, and fostering a culture of...

  • Full-Time Sous Chef

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cater Care Full time

    Description:The role:Cater Care seeks to appoint an enthusiastic and organised Sous Chef for our kitchen operations at Eight Mile Plains.Being a Sous Chef in Cater Care offers you a real way to make a difference whilst remaining in an industry you enjoy. Serving aged care requires a passion for creating great food, with the emphasis on ensuring meals are...