Job Coach-National Support Hub

3 days ago

Eight Mile Plains QLD, Australia Max Solutions Full time $60,000 - $80,000 per year

Overview:

Introduction

At MAX we will support you in your journey as you embark on a customer service career that sees you contributing to your community. This role will see you as part of the National Support Hub team where you are responsible for ensuring efficient and effective delivery of assistance and advice to customers who are fully eligible for Employment Services support via phone servicing.

You would be joining a team:

  • Which is diverse, supportive and respectful
  • Where knowledge, ideas and enthusiasm are well received
  • Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders
The opportunity
  • Work as part of a team ensuring all inbound calls are answered in a timely manner and making outbound calls for internal and external customers.
  • Be in a supportive, fun and productive team in a unique customer service role
  • Be able to provide the right information, tools and advice to support people
  • Deal with a range of enquires creating variety in your day
  • Learn about employment services and contribute to making a difference in someone's life
About you
  • Have a genuine interest in people and be able to listen actively and provide advice
  • Use your ability to talk to a range of people to build trust and rapport with our customers
  • A team player who has initiative and is committed to achieving results
  • You are a natural at customer service with both internal and external customers
  • Be able to maintain composure and focus on achieving objectives
  • Strong administration skills
  • Hold a current Working with Children check or willingness to obtain one

Benefits

  • Gender neutral paid parental leave of 12 weeks
  • Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
  • 5 weeks annual leave after 3 years service
  • Access to long service leave after 5 years service
  • Extensive leave provisions including domestic abuse, community service, study leave
  • Ability to purchase or cash out annual leave
  • Education assistance and study leave
  • Flexible working arrangements
  • Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email before you submit your application.

To view a copy of the position description:

PD - Job Coach National Support Hub

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