Customer Experience Specialist

1 week ago

Richlands, Queensland, Australia Ausdeck Building Systems Full time

We are seeking a talented Customer Experience Specialist ready to deliver exceptional customer service and make a significant impact.  Join our team and help us create unforgettable customer journeys.

What You'll Do:

  • Deliver exceptional service across multiple customer touchpoints, ensuring a seamless and positive experience
  • Skilfully address phone and email-based inquiries and concerns, employing empathy and efficiency to achieve optimal resolutions
  • Play a vital role in enhancing the customer journey through innovative ideas and feedback
  • Assist in executing client-focussed strategies to improve overall satisfaction and loyalty
  • Foster a collaborative environment by working closely with team members to meet and exceed departmental objectives

What You'll Bring

  • Resilience and adaptability in high-pressure environments
  • A genuine customer-centric mindset
  • Communication excellence across various channels
  • Strong analytical and problem-solving skills
  • High levels of empathy and patience
  • Effective team collaboration
  • Excellent time management skills

Essential Qualifications

  • Minimum of 2 years of experience in customer service or customer experience roles
  • Proven track record of delivering high-quality customer service
  • Proficiency in ERP systems and customer service tools

Nice to Have (But Not Essential)

  • Certifications in customer service or customer experience management
  • Experience in our industry or with similar products/services

Why You'll Love Working Here:

  • Make a real impact by directly shaping our customers' experiences and enhancing their satisfaction
  • Thrive in a dynamic, fast-paced environment that challenges you to grow and adapt daily
  • Supportive environment that celebrates diversity and action orientated thinking

At Ausdeck, we're committed to fostering a diverse and inclusive workplace. We actively encourage applications from candidates of all backgrounds, especially those who are underrepresented in the industry.

Ausdeck is not seeking external agency support for this role, unsolicited resumes will not be considered.

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