Expansion Account Manager

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you

The role

As an Expansion Account Manager, you will work cross-functionally, engaging with teams across Podium, including Sales, Product, Marketing, Finance, and Strategy. Your primary focus will be on driving growth within our existing customer base through upselling, cross-selling, and building strong multi-stakeholder relationships.

You'll partner closely with a pod of two Customer Success Managers who manage customer health and retention, while you lead the growth strategy for their shared book of business. You'll be equally driven by a customer-centric mindset and a strong desire to achieve expansion revenue targets.

What you will be doing:

• Collaborate closely with two CSMs to execute account-specific growth and retention plans.
• Spearhead the expansion and assistance in the adoption of Podium's product suite across small business accounts.
• Identify and close new revenue opportunities within existing customers and target accounts.
• Build deep relationships with your portfolio to uncover needs and deliver value-based solutions across our range of products and services.
• Own your pipeline — maintain accurate forecasts, track performance, and provide clear visibility into expansion and product metrics.
• Partner with your CSMs to conduct warm handoffs and ensure smooth transitions for new customers entering your pod.
• Be a product expert, understanding setup requirements and key value drivers for each product to enable adoption and ROI.
• Oversee onboarding for new customers in your portfolio, ensuring a seamless and high-value experience.

What you should have:

• Experience in Customer Experience (CX) or Account Management, ideally with direct exposure to closing revenue through expansion or upsell opportunities.
• A strong commercial mindset comfortable discussing ROI, building business cases, and navigating multi-stakeholder buying decisions.
• Proven ability to identify at risk customers, drive adoption, and activate new opportunities within existing accounts.
• Ability to thrive in a fast-paced, evolving environment, adapting quickly to new products and priorities.
• Excellent presentation, communication, and stakeholder management skills, including at the executive level.
• A consultative, problem-solving approach that balances customer advocacy with achieving expansion, product, and churn targets.

• Real growth and career development opportunities, we're still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
• A generous $600 monthly 'Benefits & Wellbeing' allowance, spent how you please
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.
  
  

A high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner.

Podium is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves.