Corporate Account Manager

About the Business

Urban Rest is a fast-growing challenger in the corporate accommodation industry with properties across Australia, New Zealand, UK and Ireland. We are a technology enabled business with a mission to bring joy to work travel and improve wellbeing. We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being and superior designed properties. We have experienced rapid growth, strong customer loyalty and success over the last five years since launch and are now going through a period of scaling the business in various locations across the country and now into New Zealand and Europe, offering the chance to join a growing business at a pivotal stage of growth.

Benefits and Perks

• Access to our sales incentive program
• Employee and friends & family discounts at Urban Rest properties
• Flexible hours and the option to work from home when business allows
• ME Days and Volunteer Days available per year
• Monthly social team catch ups and Quarterly team events
• As the company grows, this role will provide plenty of room for career growth and progression
• We're a social bunch and we strive to have a fun, friendly, and collaborative work environment
• Pet friendly office in Richmond, close to public transport

Summary:

We're on the lookout for a dynamic Account Manager, based in Melbourne. This role is all about managing and growing our highest value, strategic accounts on a global scale. You'll be at the forefront of developing our new accounts and deepening relationships with our largest existing ones for our global property network. If you have experience in the sector and an existing network of clients, we'd love to hear from you

Responsibilities:

• Build and nurture relationships with new and existing high-value customers, securing contracts that meet our sales quotas and targets.
• Seek out potential customers using a mix of direct methods like calling and face-to-face meetings, as well as indirect methods like networking.
• Manage RFPs as needed, coordinating with internal teams for timely submissions, and ensuring all contractual obligations are properly documented.
• Collaborate with our Revenue & Distribution team to ensure our products, rates, and availability are easily bookable by travel partners.
• Maintain and develop strong relationships with customer contacts (bookers, office managers, etc.) with the goal of driving overall account growth and loyalty.
• Identify and secure expansion opportunities across existing accounts.
• Lead the transition of large customer roll-outs starting from contracting until successful first booking, including onboarding to our systems and gathering of booking, invoicing, and payment requirements.
• Report on key metrics across the account management function.
• Provide ongoing client support and escalation support.
• Set up feedback systems between clients and all aspects of the organisation.
• Work closely with the management team to create long-term retention and expansion strategies for clients.
• Conduct engaging site inspections at Urban Rest properties, showcasing our stylish apartments and facilities.
• Stay ahead of the game by researching market trends and identifying strategic opportunities.
• Gather insights on customer demand, influencing Urban Rest's growth pipeline, and working with the Property Acquisition team to manage exclusive deals.
• Partner closely with our wider commercial team (Corporate Sales, Reservations, Revenue Management, and Marketing) to seize commercial opportunities and enhance the profitability of the Urban Rest network.

Qualifications:

• Very strong relationship skills; ability to manage different types of stakeholders and personalities.
• Excellent communication and problem-solving skills, ready to alleviate client pain points.
• Proven success in Account Management within the travel industry, with an existing network of contacts.
• Ability to work autonomously under the leadership of our Director of Sales
• An entrepreneurial spirit, always on the lookout for new opportunities to grow revenue and expand our network.
• Excellent personal presentation.
• Flexible: able to handle large volumes of emails and calls and prioritize appropriately.