Expansion Account Manager
4 days ago
The role
As an Expansion Account Manager, you will work cross-functionally, engaging with teams across Podium, including Sales, Product, Marketing, Finance, and Strategy. Your primary focus will be on driving growth within our existing customer base through upselling, cross-selling, and building strong multi-stakeholder relationships.
You'll partner closely with a pod of two Customer Success Managers who manage customer health and retention, while you lead the growth strategy for their shared book of business. You'll be equally driven by a customer-centric mindset and a strong desire to achieve expansion revenue targets.
What you will be doing:
- Collaborate closely with two CSMs to execute account-specific growth and retention plans.
- Spearhead the expansion and assistance in the adoption of Podium's product suite across small business accounts.
- Identify and close new revenue opportunities within existing customers and target accounts.
- Build deep relationships with your portfolio to uncover needs and deliver value-based solutions across our range of products and services.
- Own your pipeline — maintain accurate forecasts, track performance, and provide clear visibility into expansion and product metrics.
- Partner with your CSMs to conduct warm handoffs and ensure smooth transitions for new customers entering your pod.
- Be a product expert, understanding setup requirements and key value drivers for each product to enable adoption and ROI.
- Oversee onboarding for new customers in your portfolio, ensuring a seamless and high-value experience.
What you should have:
- Experience in Customer Experience (CX) or Account Management, ideally with direct exposure to closing revenue through expansion or upsell opportunities.
- A strong commercial mindset comfortable discussing ROI, building business cases, and navigating multi-stakeholder buying decisions.
- Proven ability to identify at risk customers, drive adoption, and activate new opportunities within existing accounts.
- Ability to thrive in a fast-paced, evolving environment, adapting quickly to new products and priorities.
- Excellent presentation, communication, and stakeholder management skills, including at the executive level.
- A consultative, problem-solving approach that balances customer advocacy with achieving expansion, product, and churn targets.
- Real growth and career development opportunities, we're still young in Australia with plenty of room to grow.
- A unique product that makes an actual impact on the local businesses you love and support.
- Attractive base super and commissions package - uncapped earnings.
- Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
- A generous $600 monthly 'Benefits & Wellbeing' allowance, spent how you please
- Free snacks and drinks, which are always stocked up.
- You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.
A high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner.
Podium is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves.
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