Administration & Membership Officer

3 days ago

Vermont, Victoria, Australia Association Executive Services Full time $70,000 - $120,000 per year

Vermont, Melbourne VIC | Part-Time (Min. 4 days / or 5 days per week) | Immediate Start

Are you a master of organisation with a knack for keeping things running smoothly? Do you thrive in a small, collaborative team where your contributions truly matter? If so, Association Executive Services (AES) wants YOU

About Us

For over 15 years, AES has been the behind-the-scenes powerhouse for associations and not-for-profits across Australia. We deliver top-tier management, administration, and strategic support—helping member-based organisations shine.

Who We're Looking For

We're on the hunt for a dynamic, detail-driven Admin & Membership Support Officer who's ready to jump in and make an impact. You'll be the go-to person for keeping our clients' operations humming—handling everything from member communications to financial processes and event logistics.

If you're a proactive problem-solver with a "can-do" attitude and a love for multitasking, this is your moment.

What You'll Do

  • Manage membership databases and respond to enquiries with professionalism and warmth.
  • Provide admin support across multiple client associations
  • Handle invoicing, reconciliations, and reporting using XERO
  • Assist with event coordination—think logistics, registrations, and smooth execution
  • Prepare agendas, attend meetings, and take accurate minutes
  • Keep policies and procedures up to date and well-documented
  • Communicate clearly and professionally across phone, email, and online platforms
  • Secure new members
  • Deliver tasks with precision, urgency, and a smile.

What You Bring

  • Experience with XERO and CRMs is desirable but not essential
  • 5+ years in admin, membership, customer support, event or sales roles
  • Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
  • Excellent communication skills—written and verbal
  • Great phone manner
  • Bonus points for experience in association management
  • Stellar organisational skills and the ability to juggle priorities
  • A positive, flexible, team-first attitude.

Why AES?

  • Work with a close-knit, professional team that values your input
  • Be part of meaningful work supporting organisations that make a real impact
  • Enjoy variety—no two days are the same
  • Join a respected and growing company with a heart for service.

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