Key Account Manager

About the Role

 We are seeking an experienced Key Account Manager to join our Newcastle or Melbourne team. The role focuses on driving business development with new and existing customers through the effective sale and management of Gemco Rail's Rolling Stock products, services, and agency offerings. It requires a high level of autonomy and strong relationship-building with key account managers, business unit leaders, customers, and stakeholders. Success will rely on strong leadership, commercial acumen, and the ability to foster a culture of accountability and effective project delivery.

Key Responsibilities:

• Lead by example in the implementation and improvement of the workplace safety culture
• Follow and improve upon the GRST Precision Selling System & Customer Relationship Mgt. System
• Develop customer strategy papers for main accounts which include detailed records of customers, their representatives, products/services purchased and identify up and coming opportunities
• Lead tenders which include the preparation of the bid and the full offer to the Customer
• Develop Customer Operational Performance Reports and manage customer ARN's to closure
• Participate in the preparation of Divisional plans and budgets, ensuring sales margins are maintained by actively reviewing sales performance with risks and opportunities effectively managed
• Identify critical gaps in service capabilities and escalate appropriately
• Ensure that company systems are fully adhered to with feedback on recommended improvements
• In-conjunction with the General Manager Sales & BD and the Operational GM's and Managers, expand market share through existing customer base, new customers/market segments utilising all facilities that will help grow the business revenue and assets in a profitable manner
• Research new products and market requirements

This role will report to the Executive General Manager, Rail.

Essential Knowledge, Skills and Experience: 

• Multi-disciplined
• Demonstrated ability to prioritise tasks to changing workloads
• Well-developed analytical and planning skills
• Strong technical and industry knowledge
• Strong skillset in communications both verbal and written
• Demonstrated ability in liaising and building relationships both internally and externally
• Demonstrated ability to understanding strong project management processes and systems
• Demonstrated information technology utilisation skills in a business environment

Gemco Rail, a subsidiary of Engenco Limited is the leading independent provider of rollingstock maintenance, products and services to the Australian and New Zealand rail markets.

Gemco Rail specialises in the manufacture, maintenance and overhaul of wagons, locomotives, passenger cars, rollingstock components and track maintenance equipment to support our customers to maintain their operations effectively and efficiently and maximise the life of their assets.

• Competitive Remuneration: Enjoy a competitive salary package, including salary sacrifice options, opportunities for overtime and Time Off in Lieu (TOIL). 
• Opportunities for Career Growth and Development: Unlock your potential with professional development initiatives, such as our Learning Academy Scholarships to support your ongoing learning and career development. 
• Flexible Working Options: We offer flexibility in hours and days as well as support hybrid working for eligible roles, to help manage a work-life balance. 
• Paid Parental Leave: Up to 12-weeks paid parental leave for eligible employees. 
• Benefit Portal: Get access to exclusive retail discounts and a range of wellbeing resources.  
• Appreciation: We recognise and celebrate the contributions, achievements and milestones of our people.  
• Commitment to the Communities we work in: Take advantage of our paid Volunteer Leave and be part of our Diversity & Inclusion and MakeSustainable Committees. 

We would love to hear from you if you think this position is a match for you. If you don't meet all the above listed criteria, we still encourage you to apply. We are dedicated to supporting growth and development, creating a workplace where everyone has the opportunity to succeed.

Successful candidates will be required to undergo pre-employment checks, including a medical assessment with drug and alcohol testing, provide a valid police clearance and confirm their eligibility to work in Australia. Strictly no Agencies please. 

We are proud to be an equal opportunity employer that fosters a diverse and inclusive workforce. Our culture is built on integrity, commitment, collaboration and excellence, where every employee is valued and respected, empowering them to bring their best selves to work. We welcome applicants from all cultures, identities and experiences.  

We encourage you to reach out to us directly if you need any support or adjustments during the recruitment process. You can contact us at