Customer Service Professional

7 hours ago

Bendigo, Victoria, Australia Apiam Animal Health Full time $50,000 - $80,000 per year

Location: Head Office. East Bendigo VIC

Employment Type: Permanent full-time (Monday to Friday)

Join Our Customer Service Team

Apiam Animal Health is one of Australia's leading rural veterinary businesses, with over 80 sites and a company of over 1200 people. We are currently seeking a full-time Customer Service Professional to join our dedicated team at Head Office in Bendigo.

This role has been created to support our team while we embed exciting business improvement initiatives. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we'd love to hear from you

About the Role

  • Workdays: Monday to Friday
  • Office-based role
  • Immediate start available for the right candidate

Key Responsibilities

  • Provide exceptional customer service across multiple channels
  • Manage multiple shared inboxes and respond to customer queries efficiently
  • Process orders from email, fax, and website platforms
  • Maintain and update multiple databases and spreadsheets
  • Liaise with internal and external stakeholders including warehouses, clinics, and producers
  • Print labels, enter cash sales, and receipt payments
  • Ensure compliance with standards and regulations
  • Keep customers informed of new products and price movements
  • Build and maintain strong customer relationships

Key Selection Criteria

  • Strong attention to detail and accuracy
  • Excellent verbal and written communication skills
  • Proven customer service experience in a fast-paced environment
  • Proficiency in Microsoft Office Suite and willingness to learn new systems
  • Ability to manage competing deadlines and troubleshoot customer issues
  • Friendly, proactive, and team-oriented personality
  • Experience in the agricultural or animal industry is advantageous but not essential

Benefits of Working with Apiam

  • Be part of a supportive and collaborative team culture
  • Access to modern office facilities
  • Work with a company that values innovation, teamwork, and customer excellence
  • Generous veterinary clinic discounts for your own fur babies.
  • Access paid Volunteer Leave, extra Parental Leave
  • Discounts from various retail, travel, fitness and health providers (including Kmart and Woolworths)
  • Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program (free and confidential counselling sessions for you or your immediate family).

Ready to Apply?

Submit your cover letter and resume to join our awesome customer service team. Any questions contact

We look forward to welcoming a new team member who shares our passion for customer service

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