Customer Service Team Leader – Sales Focus

1 day ago

Bendigo, Victoria, Australia Flick Anticimex Pty Ltd Full time $60,000 - $120,000 per year

Are you a high-energy leader who thrives in a fast-paced environment? Flick Anticimex is seeking a passionate and performance-driven Customer Service Team Leader to infuse energy and drive into our thriving Customer Service team.

Based in our Bendigo office, this role is all about leading from the front—driving outbound performance, motivating the team, and delivering results.

Why Join Us?

  • Career Growth: Step into a leadership role with opportunities to grow across our national network.
  • Team-Oriented Environment: Be part of a motivated, dynamic sales team that thrives on collaboration and values both performance and fun.
  • Training & Development: Learn from experienced professionals and sharpen your skills with on-the-job training.
  • Uncapped Commission: Unlimited earning potential based on performance.
  • Daily Impact: Lead a team that drives real results and makes a difference every day.

About Us

Flick Anticimex is a global leader in pest control and hygiene services, with over 100 years of experience in Australia. We protect thousands of commercial and residential customers, providing world-class service from our 40+ branches across the Pacific Region.

Your Role

As the Customer Service Team Leader, you'll be responsible for energising and guiding a high-performing team. You'll juggle multiple priorities, drive outbound call performance, and keep the team engaged through creative initiatives and a strong focus on accountability.

Key Responsibilities:

  • Lead, coach, and inspire the customer service team to meet and exceed KPIs.
  • Drive outbound call performance and ensure consistent delivery of service excellence.
  • Create and implement team incentives, games, and engagement strategies.
  • Monitor performance metrics and provide regular feedback and support.
  • Foster a culture of accountability, positivity, and continuous improvement.

What We're Looking For:

  • Proven ability to multitask and manage competing demands.
  • Sales-driven mindset with a passion for performance stats and targets.
  • Experience in outbound calling environments.
  • Creative thinker who brings energy and innovation to team engagement.
  • Strong leadership and communication skills.
  • Full-time availability and commitment to an office-based role in Bendigo.

Your Benefits:

  • Equal opportunity employer.
  • Employee discounts on Flick products and services.
  • Earn commission on eligible sales

How to Apply

Ready to bring your sales expertise and leadership to a thriving, supportive team? Apply now to start your journey with Flick Anticimex and take your career to the next level

Please include cover letter outlining why you would be an asset to Flick Anticimex in this role.

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