Manager, Account Management

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The Manager, Account Management will lead a team of 3–4 Account Managers in our SMB segment while also contributing as an individual contributor. This player-coach role is responsible for driving execution in line with Sitemate's playbooks, frameworks, and values, while developing and supporting team members to achieve their potential. Acting as a cultural leader who leads by example, you'll collaborate closely with other managers, directors, and the GM to deliver strong results across the Oceania region.

Employment:

• Full-time

• Based: Sydney, Australia

• OTE Remuneration: $200,000

• Base Salary: $140,000
• Commission: $60,000

Why should I consider joining Sitemate?

• Check out Sitemate's team at the offsite: Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024
• You can see what people really think about working at Sitemate here: Working at Sitemate
• 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate
• 2023 Podcast: Listen to CMO Lance Hodgson's tips on how to supercharge your career
• 2022 Podcast: Listen to CEO Hartley Pike speak about the company's founding and broader Go To Market strategy
• 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate
• We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.
• We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.
• Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.
• You will be remunerated based on your performance. If you are performing well, you won't need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
• You will get a laptop and a budget to set up your home office.
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer's leave, and the ability to work from anywhere for a few weeks per year.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.
• Sitemate has grown from 5 employees in 2018 to 150+, and we're moving into the next stage of growth We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).
• Sitemate's founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
• Sitemate graduated from Australia's #1 Technology Company Accelerator - Startmate.
• Sitemate has strong financial backing from Blackbird (Australia and NZ's #1 Vc), Shearwater Growth Capital & Marbruck Investments.
• See info on our latest raise here.

What is the working environment like at Sitemate?

• We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one 'life story' from one of our team each month - learning about different countries and cultures around the world.
• We place an extremely high value on your time - you won't be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
• We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged

What does Sitemate do, exactly?

• Sitemate builds best in class software products for the built world.
• Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.
• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

• G2 Crowd
• Trust Radius

• Work closely with SMB Account Managers to coach, review pipeline, and support development.
• Run weekly team meetings & call review sessions to to review performance, align on goals, and reinforce playbooks and frameworks.
• Run demos, and close deals to contribute to individual sales targets.
• Provide real-time deal support to reps, including joining customer calls and helping with negotiation.
• Partner with directors and the GM to align on strategy, report on progress, and contribute to broader Oceania sales performance.
• Support hiring, onboarding, and ramping of new SMB team members when needed.

• Balancing personal sales contribution with coaching and leadership responsibilities.
• Driving consistent execution of playbooks and frameworks across the team.
• Maintaining motivation, culture, and accountability in a high-pressure environment.
• Collaborating with peers and leadership to align SMB results with Oceania-wide goals.

• Enjoys the player-coach dynamic. Thrives on contributing individually while developing others.
• Thrives in a fast-paced environment, with the ability to prioritise high-impact work, manage a high volume of accounts and opportunities and set clear customer & team expectations.
• Skilled at balancing a high workload with consistently high standards.
• Motivated by building culture and setting the tone for team performance.
• Comfortable collaborating across functions and influencing outcomes beyond their immediate team.

• Hands-off managers. This role requires actively joining AM calls and being present in the sales process.
• Leaders who prefer strategy over execution. Success here at Sitemate depends on rolling up your sleeves and leading from the front.
• People who struggle with high volume or prioritisation. The SMB segment moves quickly and requires the ability to identify and focus on the highest-impact work.
• Those who find it difficult to juggle competing demands or make trade-offs in a fast-paced environment..

Compensation Range: A$200K