Employment Relations Operations Lead

1 week ago

Brisbane, Queensland, Australia Super Retail Group Full time $90,000 - $120,000 per year

Shape and deliver Employment Relations practices, projects, and processes that ensure consistency, compliance, and continuous improvement across the business.

What You'll Be Doing

  • Stay Ahead of the Game – Monitor changes in workplace laws and industry best practice, ensuring ER practices remain compliant and future-ready
  • Uplift leader capability – You'll go beyond the training. You'll build relationships with our leaders, understanding their unique needs and challenges. You'll create sessions will be engaging and insightful, taking complex technical information and turning it into practical, everyday skills our leaders can confidently apply.
  • Lead Projects & Initiatives – Plan and deliver change initiatives, including forward-looking roadmaps and continuous improvement projects
  • Manage ER Content & Resources – Oversee templates, knowledge bases, and documentation to ensure accuracy, accessibility, and compliance
  • Drive Reporting & Audit Excellence – Maintain accurate data, support audits, and deliver insights that inform decision-making and improve outcomes
  • Champion Continuous Improvement – Streamline processes, enhance operational systems, and implement sustainable ways of working
  • Support Case Management – Guide complex case handling, investigations, and resolutions with fairness, consistency, and procedural integrity

What You'll Bring

  • ER Operations Expertise – Strong understanding of Australian and New Zealand employment legislation and ER practices
  • Project & Process Mastery – Proven experience managing projects, resources, and operational workflows
  • Analytical & Solutions-Focused – Ability to interpret data, identify trends, and recommend actionable improvements
  • Attention to Detail – High standards in documentation, compliance, and content management
  • Influential Communication – Skilled in explaining complex concepts and engaging stakeholders across all levels

Why Join Us?

  • Lead the design and delivery of impactful ER practices in a dynamic, fast-paced retail environment
  • Work with innovative systems and processes to support a best-in-class employee experience
  • Contribute to continuous improvement initiatives that shape how ER operates across the business
  • Join a collaborative, forward-thinking People & Safety team that values expertise and impact

If you're ready to take the lead in shaping Employment Relations operations and make a real impact across Australia and New Zealand, we want to hear from you. Apply now and bring your expertise, strategic thinking, and passion for best-practice ER to our team

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

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