Account Resolution Officer

1 day ago

Cleveland, Queensland, Australia Randstad - Public Sector Full time $60,000 - $90,000 per year

About the Role

Our client is currently seeking an Account Resolution Officer to come in and work with them at their Cleveland QLD office for an initial 6 month contract.

You will will use your well-developed skills in problem solving, critical thinking and interpersonal communication to resolve accounts with outstanding arrears, which may include, but is not limited to, assessment of financial hardship, payment plans, legal action and sale of land/valueless land/voluntary transfer processes to bring accounts into order.

Key responsibilities:

  • Proactively engaging with debtors to negotiate and establish arrangements that resolve outstanding account balances.
  • Evaluating and processing applications for Financial Hardship, ensuring compliance and appropriate resolution strategies.
  • Managing the financial administration of recovery processes, including calculating bailiff, court, and associated fees, and handling the invoicing and payment of these costs.
  • Ensuring the timely handling of all customer interactions, including telephone enquiries, written correspondence, and specific requests.
  • Developing and presenting formal recommendations to management regarding the initiation or continuation of legal proceedings for debt recovery.
  • Drafting and contributing to various documents related to the recovery process, such as reports, letters, investigation summaries, and internal work instructions.

About You

You will be a highly experienced Account Resolution Officer with proven experience and reliability in previous positions.

The successful candidate will possess:

  • A proven track record in revenue collection with sound telephone collection technique and achievement in meeting key performance indicators.
  • Highly developed verbal communication skills to interact with debtors, peers, government bodies and management.
  • An understanding of debits and credits and the ability to identify and rectify errors whilst maintaining the integrity of customer and corporate information.
  • A high proficiency in Microsoft Word and Excel and experience in recording customer information in a corporate system, with accuracy and attention to detail.
  • Well-developed interpersonal skills and demonstrated achievement in working as an effective team member

What's in it for you?Working as a contractor with Randstad comes with many benefits including:

  • Access to our benefits platforms offering discounts at a range of huge retailers
  • 3 x pay runs per week ensuring you are always paid within the week
  • Exclusive access to roles before we go to market
  • Access to our employee assistance program services, including counselling services

If this is of interest, please send your CV along with a cover letter to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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