Client Service Manager

7 hours ago

Cleveland, Queensland, Australia Davidson Full time $87,680 per year

About the Company

Elevate Disability and Integrate Disability Solutions are NDIS-registered providers delivering Supported Independent Living (SIL) and community participation supports. Founded by two support workers determined to put people before profit, they've built a team of over 110 staff focused on compassion, integrity, and growth.

Leaders know every participant by name and personally interview most new staff - fostering a culture of care, accountability, and excellence.


About the Role

As a Client Service Manager, you'll manage a portfolio of participants and oversee the quality of their day-to-day support.

You'll coordinate service agreements, budgets, and care plans; lead Team Leaders to deliver consistent service; ensure compliance and documentation; and manage incident investigations when required.

You'll also play a key role in training, stakeholder engagement, and continuous improvement - shaping systems and supporting the people who make a difference every day. This role includes participating in the on-call roster (1 week in 3) with remuneration included in your salary.

Key Responsibilities

  • Manage a portfolio of participants across SIL and community programs.
  • Coordinate onboarding, service agreements, and budgets aligned to NDIS funding.
  • Lead and mentor Team Leaders to maintain high standards of support.
  • Review shift notes, incident reports, and compliance documentation.
  • Build strong relationships with families, guardians, and allied health teams.
  • Conduct site visits and support audits for quality assurance.
  • Participate in after-hours on-call rotation and critical incident response.

About You

You're an empathetic and detail-oriented professional who thrives in dynamic environments and takes pride in empowering others.

You balance compassion with accountability, love structure and process, and bring a calm, collaborative approach to leadership.

Essential:

  • Experience in client coordination, onboarding or service delivery management within NDIS, community or aged care.
  • Strong stakeholder engagement and communication skills.
  • Excellent administrative and compliance attention to detail.
  • Experience leading small teams and managing incident responses.
  • Current Blue Card, Yellow Card, and Police Check (or ability to obtain).

Highly Regarded:

  • Understanding of NDIS Practice Standards, SIL funding and restrictive practices.
  • Tertiary qualifications in health, community, or human services.
  • First Aid and CPR certification.
  • Proficiency with Microsoft Teams, ShiftCare, and digital reporting systems.

The Benefits

  • $87,680 + super (above-award)
  • Office-based in Cleveland (Mon-Fri, 8.30am-4.30pm) with flexibility after onboarding
  • Inclusive and supportive leadership team that "walks the floor"
  • Ongoing training and e-learning programs for professional development
  • Christmas bonuses, birthday gift cards, and genuine team connection

To apply

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Catherine Lyttle on Want to know more about Davidson? Visit us

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