Site Manager

At Magic Memories, 'We Make People Smile', it's our purpose, and it could be yours

We're a tourism photography company, creating smiles and capturing memories all around Australia. We capture and sell photos at popular attractions all around the world, from theme parks and rides to zoos and aquariums; if it's a fantastic attraction, we're there

ABOUT THE ROLE

We are recruiting for a Site Manager to lead our Sunshine Coast retail photography operations to excellence. As a Site Manager you will provide critical leadership to ensure a consistently excellent experience for our customers day in, day out. You will oversee and coordinate all aspects of operations, ensuring the day-to-day operational efficiency of your site(s) and that the expected site performance and excellence standards are met. You'll be a leader, not just a manager; we're looking for someone who will enjoy motivating and driving our fun and friendly team to succeed.

High Level Accountabilities:

• Sales and Performance Management: Lead the team to exceed sales targets, achieve records, and deliver KPIs consistent with P&L targets through daily evaluation, corrective actions, and team engagement.
• Financial Oversight: Oversee site profitability, including monitoring P&L reports, managing wages and labour budgets, and aligning team KPIs with financial targets.
• Stock and Operational Excellence: Determine product mix, ensure accurate stock counts/ordering, maintain service standards, and uphold operational excellence aligned with Magic Memories' benchmarks.
• Staff Management: Recruit, train, and retain high-quality team members while fostering a positive, high-energy culture through coaching, mentoring, and effective performance management.
• Health and Safety Compliance: Induct and train all employees, report and record incidents, and ensure adherence to occupational health and safety regulations
• Customer Service and Partner Relations: Ensure delivery of benchmarked customer experiences, address online queries promptly, and maintain strong relationships with partner attraction staff and stakeholders.
• Communication and Reporting: Ensure transparent communication with the Regional Manager, deliver timely and accurate reporting, and provide feedback to stakeholders as required.
• Marketing and Promotion: Formulate and implement marketing policies, promote goods and services, and advise customers on product use to enhance site performance.

WHAT WE'RE LOOKING FOR:

• Proven experience in retail; formal qualification or 3+ years experience in a similar role
• Previous experience in a management/supervisory role in a guest focused environment
• Experience working in a fast-paced, target-oriented sales environment with a track record of achieving KPIs and store budgets
• Effective communication style, able to engage at all levels from frontline operations to the senior leadership
• Time management, prioritisation of tasks and sound decision-making skills
• Experience in the travel, retail, tourism and/or Hospitality industry(s) is preferred
• Tourism never sleeps, so we'll need you to be able to work weekends and school holidays

THE BENEFITS:

• Competitive base salary
• Monthly bonus & commission schemes
• Sunday - Thursday roster (35 hours per week) to support work life balance
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal + more advice
• Complimentary entry into some of Sydney's greatest tourist attractions which also extends to family and friends
• Magic Memories is a dynamic, fun and fast growing company with opportunities for top people to grow and succeed - both locally and globally

Job Types: Permanent, Full-time

Pay: $77,900.00 per year

Application Question(s):

• Do you have experience working towards targets and KPIs?
• What's your expected annual base salary?

Experience:

• People Management: 3 years (Preferred)
• Retail management: 3 years (Preferred)
• customer service: 3 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Location:

• Sunshine Coast QLD (Preferred)

Work Location: In person