claims manager

2 weeks ago

Adelaide, South Australia Department for Child Protection, South Australia Full time $98,478 - $104,165 per year

Department for Child Protection

Job reference: 696645

Location: ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

Role Status: Full-time ongoing vacancy

Remuneration: $98,478 - $104,165

Role Details:

Join us at the Department for Child Protection's Adelaide CBD office as we grow our team with skilled professionals committed to supporting a safe and healthy workplace.

We're looking for an experienced Claims Manager who can lead and manage an effective Injury Management system, ensuring compliance, sustainability, and continuous improvement while supporting staff and the broader organisation.

In this role, you will:

  • Build and maintain collaborative relationships with staff, managers, HR, and other stakeholders to ensure effective claims and workforce support.
  • Deliver prompt, efficient, and compliant claims and compensation services, including dispute resolution, cost management, and adherence to legislative and accreditation standards.
  • Provide expert advice, guidance, and training on workers' compensation matters to management, supervisors, claimants, and staff to ensure consistent and equitable outcomes.
  • Represent DCP in legal and compensation matters, including negotiation and tribunal proceedings, ensuring timely and cost-effective resolution of disputes.
  • Promote a positive workplace culture through consultation, grievance resolution, mentorship, and development of best practice approaches that support equity, diversity, and individual needs.

To be successful:

You have proven skills in planning, problem-solving, and implementing effective solutions under tight deadlines and changing environments. You communicate clearly and negotiate confidently with staff, senior management, solicitors, and external organisations.

You have experience managing Injury Management systems, analysing data, and producing accurate reports. You understand WHS and Injury Management legislation and policies, and you are committed to fostering a safe, inclusive, and compliant workplace. If you can work well independently and as part of a team, driven to make a positive impact on staff and the workplace, then we encourage you to apply.

About the Business:

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

What We Offer:

  • Employee Assistance Program: confidential and independent counselling for you and your family.
  • Strong commitment to learning and development.
  • Paid Parental and Partner Leave.
  • Free annual flu vaccination for staff.
  • Leave loading and salary packaging opportunities.

Special Conditions:

To find out more about this role, including the key selection criteria and special conditions, please click on the attached role description.

Enquiries: Kyla Ormrod - Manager Safety & Wellbeing on or email:

The department values an inclusive workplace that embraces diversity and strongly encourages applications from people of Aboriginal and Torres Strait Islander descent, people from culturally diverse backgrounds, people with disability, and people from the LGBTQI+ community.

To apply for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

Applications close: 17/09/2025 11:00 PM

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