Claims Consultant

We are seeking a talented individual to join our Echelon Claims team at Marsh. This role will be based in our Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, while utilising the services of external providers to service general claims for motor, property, and more.

We will count on you to:

• Manage and administer new claims, including liaising with Customers, Repairers/Suppliers, and other parties.
• Undertake technical claims administration, including gathering information, claims determination, preparing correspondence, calculating settlements, and processing payments.
• Assist the Divisional Manager with the preparation, monitoring, and analysis of claims data as required.
• Identify and pursue all opportunities for recovery.
• Monitor outstanding claims via a diary system to ensure prompt settlement in line with internal procedures and policies, meeting Quality Assurance and service standards.
• Build and maintain good rapport with internal and external customers and stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers, and Assessors.

What you need to have:

• Good customer service skills.
• Excellent communication and interpersonal skills.
• Strong decision-making abilities.
• Ability to work well within a team and unsupervised.
• Capacity to recognise trends and anomalies in claims data.

What makes you stand out:

• Experience in end-to-end Motor and/or Property claims.
• Knowledge of the recoveries process.
• An understanding of covers and policy wordings.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.