Accounts Receivable

2 days ago

Preston, Victoria, Australia Australian Private Network Full time $40,000 - $60,000 per year

Be the Voice That Keeps Australia Connected

At Activ8Me, we're more than just an internet provider—we're a lifeline for rural, regional, and remote communities across Australia. As one of the largest providers of nbn Sky Muster satellite broadband, we've built a reputation for delivering reliable, metro-comparable services to places others can't reach.

We're looking for a Level 1 Accounts Receivable / Collections Officer to join our passionate team. You'll be the frontline face of our finance support—helping customers resolve billing issues, advising on payment options, and ensuring they stay connected to the services they rely on.

What You'll Be Doing

  • Customer-Facing Support: Answer inbound calls and provide empathetic, professional assistance with billing, payments, cancellations, and service adjustments.
  • Ticket Management: Accurately log and manage customer interactions in our ticketing system, ensuring timely resolution or escalation.
  • Collaborative Problem Solving: Work closely with Level 2 support and Team Leaders to resolve complex customer concerns.
  • Multi-Channel Communication: Engage with customers via phone, email, and ticketing platforms.
  • System Navigation: Use APN's internal systems to investigate service issues and update payment details.
  • Rostered Coverage: Provide support across customer service hours as scheduled.

What You'll Bring

  • Experience: Prior experience in collections or payment support is highly regarded.
  • Industry Knowledge: Background in telecommunications customer support is a plus.
  • Tech-Savvy: Understanding of internet technologies and ticketing systems.
  • Empathy & Professionalism: A customer-first mindset with a commitment to high-quality service.
  • Growth Mindset: Eagerness to expand your technical knowledge and grow within the company.

Why Join Activ8Me?

  • Career Progression: Opportunities for growth and advancement within APN.
  • Remote Connectivity Leader: Be part of a company that partners with the Royal Flying Doctor Service and the Australian Government to deliver innovative tech solutions to remote communities.
  • Perks: Mobile phone and internet allowance, Employee Assistance Program (EAP), and a supportive, inclusive work culture.
  • Australian Owned: Proudly 100% Australian, with a team that travels over 150,000 km annually to support Indigenous and remote communities.

About Activ8Me

Founded in 2002, Australian Private Networks (APN) launched Activ8Me to connect every corner of Australia with world-class broadband and phone services. Today, we support over 60,000 services nationwide, offering fast speeds, generous data, and the kind of Aussie customer service people rave about.

We're not just connecting homes—we're empowering communities.

Ready to make a difference?

Apply now and help us keep Australia connected.

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