Network Lead

Company description:

ATTURRA OPERATIONS PTY LTD

Job description:

What you'll be doing

The Network Lead performs a dual role as both a hands-on network engineer and an operations leader, ensuring the stability, security, and performance of our client's enterprise network environment.

This role is responsible for managing daily operations, leading a small technical team, driving service excellence, and acting as the main link between Atturra and customer's stakeholders at both operational and executive levels.

The role requires a leader who can not only resolve complex network issues but also confidently represent the network function to other customers' IT divisions (e.g., Helpdesk, Application Support, Infrastructure, and Business Systems), ensuring that network services align with broader IT and business objectives.

Key Responsibilities:

Operational Leadership

• Lead and mentor a team of engineers, ensuring delivery against SLAs, project commitments, and business outcomes.

• Serve as the champion of Atturra within our customers, and customer's advocate back into Atturra.

• Build and maintain trusted relationships with senior executives, business leaders, and cross-functional IT teams across different clients.

• Represent the network function in executive-level forums, ensuring effective communication of network performance, risks, and initiatives to non-technical stakeholders.

• Develop and enforce operational policies, processes, and standards that drive efficiency and reliability.

• Monitor and report on KPIs, service delivery, and incident/problem trends, providing insights and continuous improvement plans.

• Manage resource allocation, escalations, and workload prioritisation to ensure stability of operations.

• Contribute to strategic planning for network transformation and future technology adoption.

Technical / Engineering

• Design, install, configure, and support enterprise network infrastructure (switching, routing, firewall, wireless, WAN, SD-WAN, VPN).

• Maximise network performance through monitoring, troubleshooting, and optimization.

• Secure network systems by implementing and enforcing security policies and firewall configurations.

• Provide hands-on support for network incidents, outages, and escalations, including after-hours on-call coverage.

• Deliver core network support and rollout of new solutions across customer distribution centres, stores, and head offices.

• Document and own solution diagrams, standards, and technical runbooks.

• Liaise with vendors, ISPs, and third parties to manage escalations and ensure effective resolution of issues.

• Participate in pre-sales solution design, project planning, and implementation as required.

Working Conditions

• Based in Melbourne
• Permanent full time

Primary Responsibilities:

• Tertiary qualification in Computing, Information Science, or related discipline.
• Proven track record in executive stakeholder management, with the ability to communicate technical concepts clearly and influence decision-making at the highest levels.
• Experience working across IT functions such as Helpdesk, Application Support, and Infrastructure, ensuring cross-team collaboration and service alignment.
• Strong leadership, interpersonal communication, and stakeholder engagement skills.
• Experience in budget/resource management and service delivery reporting.
• Industry certifications such as CCNP, JNCIP, or Fortinet NSE are highly desirable.

Personal Attributes

• Able to balance hands-on technical work with people and stakeholder leadership.
• Calm under pressure with strong problem-solving and decision-making skills.
• Commercially aware, with an ability to link technical outcomes to business impact.
• Confident, polished, and professional in representing Atturra Managed Services within customers.
• Passionate about continuous improvement and delivering customer success.

Why is this an exciting opportunity?

Atturra Managed Services (AMS), a fast-growing, publicly-listed advisory and IT solutions provider.

With over 700 employees working across Australia, New Zealand and Singapore, Atturra works on some of the highest profile transformation projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives.

Atturra Managed Services offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have over 40 years of experience in delivery. This experience coupled with our people, makes us one of the most complete and leading "as a service" providers in the market.

What our people say:

"We are working towards a very bright future." "It's a company with vision and a promising future."

The transformation you'll experience

At Atturra you'll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives, allowing you to build the future, together.

Why you'll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry certifications and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

What our people say:

"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

"I really like my team and I like being able to work from home or the office depending on what suits my needs. My work is interesting, and I am constantly learning."

How to apply

Careers | Atturra

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.