Client Success Manager

3 days ago


Sydney, New South Wales, Australia Baseup Technologies Full time

This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU == BaseUp Technologies ==Role Seniority - mid levelMore about the Client Success Manager role at BaseUp TechnologiesWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value.
In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through data-driven insights, day-to-day operational management, and proactive communication.
You will also play a key role in growing client relationships by identifying opportunities, guiding renewals, and ensuring BaseUp continues to be a trusted partner.You'll be responsible for Reports, reviews and recommendationsUse BaseUp data to demonstrate impact and generate actionable insights.
Prepare and deliver reports and program reviews, logged and tracked in Jira.
Cross-selling and growth opputunitesIdentify relevant opportunities to foster and expand client relationships.
Contract RenewalsDrive renewals by demonstrating value and strengthening partnerships.
Track renewal success rates and outcomes influenced by your involvement.
Account ManagementSupport the needs of our clients' day-to-day operations.Skills you'll need 2+ Years Experience as a CSMMinimum 2 years experience in Client Success, Account Management, or a related role.
Data DrivenComfortable working with data to create reports, insights, and recommendations Project ManagementExperience managing multiple stakeholders and projects simultaneously Jira / CRM ToolsStrong working knowledge of Jira or similar customer management tools/CRM is a plus
Presenting to ASX accountsProven success managing and presenting to clients.
Managing publicly (ASX) listed companies will be highly regarded.Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the BaseUp Technologies team will be there to support your growth.



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