Debt Resolution Officer

1 week ago

Ipswich, Australia Queensland Treasury Full time $104,000 - $130,878 per year

An AO4 Debt Resolution Officer vacancy is available in the Debt Management Centre (DMC) division of the Queensland Revenue Office.

The position is based in our Ipswich office with flexible work options available and access to professional growth pathways.

The DMC undertakes targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions in a contact centre environment. In this role, you will work in a collaborative team to deliver excellent debt resolution, collection and disbursement services.

Please read the role description for more information. You can also contact Stephanie Neilson for further information on

We welcome questions and look forward to hearing from you

Your typical day as a Debt Resolution Officer may include:

  • Answering client phone calls and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool,
  • Negotiating debt management instalment plans,
  • Reviewing, applying legislation and documenting decisions,
  • Resolving escalated matters from Service Officers,
  • Using our computer systems to input, manage, retrieve, analyse information, and generate reports; and
  • Supporting the Team Leader to facilitate team and individual development and building a positive and participative culture aligned to our values and objectives.

You will be supported by a positive, constructive team and divisional leaders as you do your work.

To be successful in this role, you will need to demonstrate:

  • Resilience, patience and persistence and the ability to remain calm in challenging negotiations,
  • A strong working knowledge of digital and data technology/systems,
  • Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes,
  • High level of interpersonal and influential communication skills.
  • Basic financial analysis skills.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click "Apply" to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/659938/25
Closing Date: Thursday, 25 September 2025
Occupational group
Customer Service/Call centre

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