Human Resource Services Officer, Tracer

22 hours ago

Ipswich, Australia Education Full time

About the Role
TheHR Services Officer has responsibilility in undertaking the below key tasks:

- Undertake operational duties to ensure the TRACER team meet the high daily workload required to support Queensland state schools.
- Liaise with TRACER clients including school staff, replacement teachers and departmental staff to provide advice, explain and resolve issues and promote the operation of TRACER.
- Act as a decision maker and an escalation point for TRACER operators to manage and resolve second level enquiries through to a satisfactory resolution.
- Assist the supervisor in leading the day to day operations of the TRACER unit to ensure professional delivery of services in a high volume environment.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a 2-page written statement in response to the attached role description.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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