Participant Follow Up Function Officer

Participant Follow Up Function Officer

Employment Type: Full Time, Exempt (Until June 2028)

Position Classification: Health Manager Level 1

Remuneration: $84, $112,331.00 per annum, plus superannuation and 17.5% leave loading

Hours Per Week: 38

Location: 1 Reserve Road, St Leonards, Sydney

Requisition ID: REQ605989

• Be part of an organisation that makes a difference in cancer control in NSW
• Aboriginal and Torres Strait Islander peoples are encouraged to apply

Where you'll be working

The Cancer Institute NSW is the NSW Government's cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute's purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

What you'll be doing

In this role you will be required to actively communicate over the phone with participants and health care professionals regarding bowel screening test results following participation in the National Bowel Cancer Screening Program. The Participant Follow Up Function (PFUF) Officer encourages participants along the bowel cancer screening pathway but does not provide clinical advice.

In addition, the PFUF team contributes to corporate knowledge to support the NSW Bowel Cancer Screening Program to meet strategic priorities. The PFUF team works in partnership with key stakeholders at the Commonwealth and State level, including Local Health Districts (LHD) and primary health care providers, to support participation in the National Bowel Cancer Screening Program and improvements in the relevant health services across NSW.

Remuneration/Benefits

In addition to base salary:

• 12% superannuation
• 4 weeks annual leave (plus 17.5% leave loading)
• 10 days sick leave
• 40 hours per week which include accrual of monthly Allocated Day Off (ADO) x 12 per year.

Access to:

• Generous Flexible Working practices
• Fitness Passport: a membership card for NSW government employees that gives you and your family unlimited access to 400+ gyms and other facilities at one low price.
• Novated car leasing arrangement
• Salary sacrificing to superannuation.

For your application to be considered

To submit your application, please provide:

• Your resume (maximum five pages)
• A covering letter addressing the Essential Requirements, as outlined in the Role Description
• A response to the Pre-screening questions, as outlined below.

Essential requirements

• Tertiary qualifications and/or relevant experience in a health/science field.
• Extensive communications skills and experience working directly with customers/patients in a customer service or ideally health environment.
• Demonstrated ability to work successfully in small work group teams to provide a high quality service.
• Experience in managing stressful or critical customer/patient interactions with minimal direction.
• Highly developed skills in data entry in Microsoft Office applications and electronic medical record systems/databases.

If successful for interview candidates must bring original copies of essential qualifications to be sighted by the panel, and one copy to provide to panel.

Pre-screening questions

Question word limit)

Consider a specific occasion when you had to convey information to a patient/client to influence them to change their behaviour or engage in action. Briefly outline this specific situation, how you interacted with the patient/client, the patient/client's response, and the outcome.

Question word limit)

Describe a situation when a number of important things required your attention and time did not allow you to complete them by the deadline. How did you manage this? What was the outcome?

Interested?

For more information:

• Click here for the Role Description
• Find out more about applying for this position

For more information about the Cancer Institute NSW please visit For role related queries or questions contact Shaleni Bosly at

Applications Close: Friday 10th of October 2025 at 11:59PM

All Cancer Institute roles are based at St Leonards, Sydney, and candidates are required to be Sydney based.

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.

Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.

The Cancer Institute NSW supports flexible working practices for all employees and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disabilities. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health. For more information please visit

Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and during their employment.

To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.

To submit your application please visit

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